Seasonal CSR: Inbound Support, Orders & Upsell

MicroSourcing International; Cagayan de Oro; On-site; PHP 201,000 - 290,000; Part time

Benefits offered by this job

Competitive compensation

Healthcare coverage (day 1)

Paid time off

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a Seasonal Customer Service Representative (CDO) to handle inbound inquiries across phone, email, and live chat. This onsite role requires strong English communication, fast typing, and reliable internet.

Join a team that offers competitive rewards, benefits from day one, and opportunities for cross-channel support and product sales. Expect shifting schedules at SM CDO and a collaborative environment that values reliability and adaptability.

Qualifications

• Excellent oral and written English communication skills.
• Accurate typing ability of 50–55+ WPM.
• Private home office setup with a minimum 25 Mbps primary internet connection and a reliable backup line.
• High level of reliability, strong attendance record, and active engagement.
• Adaptability to manage multi-channel support (voice, email, chat) across flexible shift patterns.

Responsibilities

• Manage inbound customer inquiries across phone, email, and live chat channels.
• Confirm customer orders and ensure shipping information is accurate.
• Manage return authorizations, exchanges, and customer refund requests.
• Provide product recommendations and capitalize on sales opportunities during calls.
• Maintain accurate customer interaction records and log detailed notes within our CRM.

Skills

English fluency

Typing 50–55 WPM

Multichannel support

Reliability

Adaptability

Tools

Salesforce

Zendesk

CRM tools

Ticketing platforms

Order management systems

Job description

MicroSourcing is seeking a Seasonal Customer Service Representative (CDO) to handle inbound inquiries across phone, email, and live chat. This onsite role requires strong English communication, fast typing, and reliable internet.

Join a team that offers competitive rewards, benefits from day one, and opportunities for cross-channel support and product sales. Expect shifting schedules at SM CDO and a collaborative environment that values reliability and adaptability.