Customer Service Representative (Seasonal Account) (CDO)

MicroSourcing International; Cagayan de Oro; On-site; PHP 167,000 - 279,000; Part time

Benefits offered by this job

Competitive rewards

Healthcare coverage from day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Customer Service Representative for a Seasonal Account in Cagayan de Oro. The role is onsite at SM CDO with shifting schedules.

You will handle inquiries via phone, email, and live chat, confirm orders, manage returns and refunds, and log detailed CRM notes while offering product recommendations and upsell opportunities. Applicants should have excellent English, fast typing, a reliable home office setup with 25 Mbps, and a proven track record in multichannel support.

Qualifications

• Excellent oral and written English communication skills.
• Typing speed of 50–55+ WPM.
• Private home office with a minimum 25 Mbps internet connection and a reliable backup line.
• High level of reliability and attendance.
• Experience handling multi-channel support (voice, email, chat).

Responsibilities

• Manage inbound customer inquiries across phone, email, and live chat channels.
• Confirm customer orders and ensure shipping information is accurate.
• Manage return authorizations, exchanges, and refunds.
• Provide product recommendations and capitalize on sales opportunities during calls.
• Maintain accurate customer interaction records and log detailed notes in our CRM.

Skills

Excellent English

Typing 50–55 WPM

Home-office setup 25 Mbps

Reliability

Multichannel support

Tools

Salesforce

Zendesk

CRM tools

Order management systems

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative (Seasonal Account) (CDO)

Location: SM CDO, Cagayan De Oro City

Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses*
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Manage inbound customer inquiries across phone, email, and live chat channels.
• Confirm customer orders and ensure shipping information is accurate.
• Manage return authorizations, exchanges, and customer refund requests.
• Provide product recommendations and capitalize on sales opportunities during calls.
• Maintain accurate customer interaction records and log detailed notes within our CRM.

What you need

• Excellent oral and written English communication skills.
• Accurate typing ability of 50–55+ WPM.
• Private home office setup with a minimum 25 Mbps primary internet connection and a reliable backup line.
• High level of reliability, strong attendance record, and active engagement.
• Adaptability to manage multi-channel support (voice, email, chat) across flexible shift patterns.

Preferred Skills/experience

• Prior background in BPO centers, retail sales, or e-commerce customer support
• Familiarity with ticketing platforms and CRM tools (e.g., Salesforce, Zendesk) alongside live messaging tools.
• Hands-on experience with order management systems and handling product return processes.
• Demonstrated track record in cross-selling or consultative customer interactions.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions