Hub Lead - Operations, SPX Express (Candon, Ilocos Sur)

Shopee; Manila; On-site; PHP 450,000 - 750,000; Full time

Job summary

Shopee is seeking a Hub Operations Leader to oversee daily hub operations in Manila. You will ensure adherence to procedures, lead team briefings, and drive continuous KPI improvements across the hub.

The role involves coordinating with agency teams and supporting customer escalations as needed, with responsibilities spanning the end-to-end operations. Candidates should have a bachelor’s degree or higher and at least 4 years in supply chain/logistics, with proven leadership in warehousing or hub

Qualifications

• Leadership experience in a warehouse or hub environment.
• At least 4 years in Supply Chain & Logistics.
• Experience in e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations.
• Lead team briefings and weekly staff meetings.
• Drive KPI improvements and process initiatives.
• Assist Customer Support with escalations.
• Coordinate with agency coordinators.
• Handle additional hub operations tasks.

Skills

Leadership

Warehouse Operations

Team Management

KPIs

Process Improvement

Stakeholder Coordination

Education

Bachelor's Degree or higher in related fields

Job description

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Oversee daily hub operations, ensuring smooth and efficient functioning.Ensure adherence to established procedures, policies, and regulations.Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.Drive continuous improvement in key performance indicators (KPIs) for the hub.Implement process improvement initiatives and projects to enhance hub productivity and efficiency.Assist the Customer Support team with call-outs to resolve customer escalations.Coordinate with agency coordinators to manage and support agency teams.Handle additional tasks related to overall hub operations as needed.Requirements:Bachelor's Degree or higher in related fieldsHas held a leadership role in a division or team, within a warehouse or hub environmentMinimum of 4 years experience in Supply Chain & Logistics IndustryExperienced in e-commerce fulfilmentOther tasks related to the operations of the hub.