Senior Network Engineer - Tech Lead for Cloud & SD-WAN

Fujitsu Limited

Taguig

On-site

PHP 1,800,000 - 2,400,000

Full time

27 hours ago

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Job summary

Fujitsu Limited in Manila is seeking an experienced Network Engineer to join a team focused on delivering reliable, high‑quality IT network services for key customers. You will manage relationships, troubleshoot, and drive continuous service improvement while aligning with Fujitsu standards.

The role emphasizes Cisco routing and switching, firewall expertise, SD-WAN, cloud networking, and proactive incident management.

Qualifications

Bachelor’s degree in IT, CS, Engineering, or related field.
6+ years of enterprise network engineering experience.
Strong expertise in Cisco routing and switching technologies.
Experience with enterprise firewalls (Palo Alto, Fortinet, Cisco Firepower).
Experience with SD-WAN, VPN, network security, and wireless technologies.
Solid understanding of cloud networking (Azure and/or AWS).
Advanced troubleshooting and diagnostic skills.
Experience leading technical projects and customer engagements.
Strong documentation, presentation, and stakeholder management skills.

Responsibilities

Develop and maintain effective relationship with Fujitsu teams supporting assigned customers - CSM, RUN, project delivery, Change and Release, Problem Mgt, etc.
Participate in regular strategic network conversations with customers and between Fujitsu support teams on subjects including consideration of new opportunities and development of network technology roadmaps.
Participation in Cisco Certification requirements, through the completion of specialisation exams, and the provision of 3rd level product specialist capabilities to other Network support teams.
Work with project managers for delivery of project activities where necessary.
Primary network technical lead for assigned customers as assigned.
Assume network technical lead role in resolving high priority incidents as required.
Operational Incident Management, Change Management, and proactive monitoring support of customer network infrastructure.
Ensure smooth and efficient customer operations maximising customer satisfaction.
Identification of inefficient procedures or processes and suggesting improvements for implementation.
Support the transition of current and/or new customers to ensure delivery within agreed timeframes and that any risks of non-delivery are escalated promptly.
Resolution of escalated incidents and problems using highly automated tools and knowledge base systems.
Proactive identification of service issues that need to be investigated.
Involvement in activities that enhance and grow Fujitsu's customer base.
Awareness of customer trends/developments and keeping management informed.
Ensure that skills are maintained and enhanced in specialist area(s) relating to product knowledge, services knowledge, or industry knowledge.
Awareness and adherence to Fujitsu’s service delivery processes and methods.
Self-direction in identifying and suggesting training opportunities.
Organise or participate in interest groups relating to area(s) of specialisation.
Produce accurate, concise and timely reports, as required.
Knowledge of and adherence to customer SLAs.
Provide on-the-job training, guidance and assistance to less experienced network engineers to ensure overall competence in the company continuously improve.
Supervise activities of a small team, as required.
Create efficiencies to enhance our ability to support the customer’s environment.
Development and maintenance of documentation needed to support customers, internal Fujitsu processes and standards.
Participate in after hours on-call roster to support infrastructure services customers.
Compliance to Fujitsu internal policies, processes and guidelines.