Scheduler / Service Coordinator

Twentooconsulting; Cebu City; Remote; PHP 279,000 - 502,000; Full time

Job summary

Twentooconsulting is recruiting a Scheduler / Service Coordinator to coordinate schedules between clients and Care Professionals for a remote, US-aligned operation. The role requires managing cancellations, ensuring full coverage, and maintaining accurate records while working with a fast-paced team.

The ideal candidate has at least 1 year of scheduling experience, excellent English communication, and the ability to handle a high-volume call environment.

Qualifications

• Minimum one year of relevant experience in scheduling or coordination.
• Excellent spoken and written English skills.
• Confident, professional telephone manner.

Responsibilities

• Create, manage and maintain accurate client and Care Professional schedules.
• Match care professionals with clients based on availability and needs.
• Make 60–80 inbound and outbound calls per day.
• Respond to cancellations and schedule changes promptly.

Skills

English proficiency

Telephone manner

High-volume calls

Organization

Communication

Tools

Microsoft Word

Excel

Job description

Position: Scheduler / Service Coordinator
Location: Philippines – supporting Washington, D.C., USA
Work model: Remote
Employment type: Full-time
Working hours: Aligned with US operations; some evening and weekend availability may be required
Reporting to: Owner / Operations Management Team

THE ROLE:

This is a fast-paced, telephone-based position responsible for coordinating schedules between clients and Care Professionals, responding to cancellations, resolving scheduling issues and ensuring all agreed service hours remain fully covered.

The successful candidate will communicate regularly with clients, families, Care Professionals and the wider management team. The position requires excellent judgement, attention to detail and the ability to remain calm while managing constantly changing priorities.

RESPONSIBILITIES:

• Create, manage and maintain accurate client and Care Professional schedules

• Match Care Professionals with clients based on availability, skills, client requirements and continuity of care

• Make approximately 60–80 inbound and outbound calls per day

• Respond quickly to sickness, cancellations, uncovered shifts and last-minute scheduling changes

• Contact available Care Professionals and secure replacement cover

• Maintain contingency plans to support 100% coverage of scheduled service hours

• Monitor, document and update scheduling activity within the company’s software system

• Resolve scheduling concerns raised by clients, families and Care Professionals

• Maintain accurate client, employee and service records

• Communicate important operational updates and concerns to management

• Build professional relationships with clients, families and Care Professionals

• Understand client needs and identify appropriate opportunities to retain or increase service hours

• Protect confidential client and employee information

• Provide clear handovers and ensure outstanding matters are followed through to completion

• Support evening and weekend scheduling requirements when necessary

REQUIREMENTS:

• Minimum one year of relevant experience in scheduling, workforce coordination, staffing, operations, customer service or a similar role

• Excellent spoken and written English

• Confident, natural and professional telephone manner

• Comfortable working in a high-volume calling environment (circa 60-100 calls per shift)

• Strong organisational, prioritisation and problem-solving skills

• Ability to make sound decisions quickly and remain composed under pressure

• Excellent attention to detail and record-keeping ability

• Strong working knowledge of Microsoft Word, Excel and general office systems

• Ability to communicate professionally with clients, families, Care Professionals and senior management

• Willingness to work hours aligned with US business requirements

• Reliable broadband connection and a professional home-working environment if the position is confirmed as remote

HIGHLY ADVANTAGEOUS:

• Home-care, healthcare or medical scheduling experience

• Workforce-management or shift-planning experience

• Experience supporting US customers or businesses

• BPO, contact-centre or high-volume customer-service experience

• Experience using scheduling, CRM or workforce-management software

WHAT SUCCESS LOOKS LIKE:

• Scheduled service hours remain fully covered

• Cancellations and uncovered shifts are resolved quickly

• Client and Care Professional records remain accurate and current

• Clients, families and Care Professionals receive clear and professional communication

• Scheduling problems are handled calmly and effectively

• Opportunities to retain or appropriately increase service hours are identified

• Consistently high standards are maintained across a demanding daily call volume

THE OFFER:

• Opportunity to support an established US home-care operation

• Responsible and varied position with a direct impact on clients and Care Professionals

• International working environment

• Supportive relationship with the Owner and Operations Management Team

• Long-term opportunity for a dependable and high-performing professional

• And many more!!