Home Care Scheduler

Clear Desk; Philippines; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Prepaid HMO coverage

Tools & training

Remote-first team

Honest feedback

Job summary

ClearDesk is seeking a Remote Home Care Scheduler to keep caregiver rosters accurate and responsive. You will coordinate shifts, communicate changes, and support both caregivers and seniors across the US client teams from a home-based role.

You should be calm under pressure, highly organized, and comfortable with WellSky and VoIP systems. This position requires availability aligned to a US schedule and the ability to secure a reliable tech setup.

Qualifications

• Experience in scheduling, preferably in healthcare or home care.
• Calm under pressure with strong organizational skills.
• Ability to solve problems on the fly and adapt to changing needs.
• Comfort with software systems and remote communication tools.
• Proven ability to build relationships with stakeholders and work with cross‑functional teams.
• Proactive, team‑oriented, and able to work in a US time zone schedule.
• Ability to secure and set up required tech (camera, headset, internet, backup devices).

Responsibilities

• Build and maintain caregiver schedules across multiple counties.
• Respond quickly when shifts are canceled or a caregiver doesn’t clock in.
• Answer client and caregiver calls using the VoIP system.
• Update records in WellSky and other systems as trained.
• Collaborate with the operations team to flag issues and maintain staffing.
• Conduct regular check-ins and evaluations with caregivers.
• Generate weekly reports and keep leadership informed.

Skills

Scheduling experience

Healthcare/home care

Organized

Calm under pressure

Problem solving

Software systems

Remote communication

Stakeholder relationships

Team player

US time zone

Technical setup

Tools

WellSky

Job description

Want a remote role where your skills bring structure to busy teams, and your work truly helps people? At ClearDesk, you’ll get the flexibility to work from home, the stability of long-term placement, and the chance to be part of something that actually matters.

Our Story Starts with People Like You

The two founders, best friends, were running businesses that needed great talent fast. So, they started building remote teams across countries like the Philippines, Colombia, and India. Not only did it work, it thrived. They realized that talent isn’t limited by geography. With today’s technology and high-speed internet, we’re able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born.

Today, ClearDesk helps U.S. businesses grow by building world-class remote teams. We don’t just connect talent; we manage the entire experience, from recruiting to retention. And while we help clients thrive, we also stay deeply committed to helping our remote team members build real, lasting careers that support their lives and their families.

That’s where you come in.

The Role: Home Care Scheduler

Imagine being the person who keeps everything running behind the scenes in a fast-moving home care setting. Someone’s shift just got canceled last minute. You’ve already found a replacement. A caregiver calls in sick. You’re already on the phone with the next available team member.

You don’t just fill in gaps in the schedule. You create order. You create confidence. And for both caregivers and clients, you become the quiet force that keeps things on track.

More importantly, the people you help serve are seniors who rely on consistent, compassionate care to stay safe and comfortable in their homes. Every shift you coordinate ensures someone’s parent, grandparent, or loved one receives the care they deserve.

As a Home Care Scheduler, you’ll be assigned to a U.S.-based home care client, working closely with their operations team. You’ll manage caregiver schedules, communicate changes, and help keep both sides (caregivers and clients) informed, supported, and calm even when things get a little hectic.

And when things are calm? You’ll help with admin work or pitch in on light recruitment tasks, keeping things moving and meaningful.

What Your Days Might Look Like:

• Build and maintain up-to-date caregiver schedules across multiple counties

• Respond quickly when someone cancels a shift or doesn’t clock in

• Answer calls from clients and caregivers using the VoIP system

• Update records and case notes in WellSky (we’ll train you for it)

• Work with the ops team to flag issues and make sure staffing stays smooth

• Conduct regular check-ins and evaluations with caregivers

• Generate weekly reports and keep leadership in the loop

Who We Think Will Thrive in This Role:

• You’ve worked in scheduling before or think you can rock it (bonus points for healthcare or home care experience)

• You’re calm under pressure and naturally organized

• You love solving problems on the fly

• You’re comfortable with software systems and remote communication

• You’ve built strong relationships with stakeholders, becoming a trusted partner they can rely on

• You take initiative, but you’re also a great team player

• You are willing to work in a US time zone schedule

• You can secure the required technical setup, including:

  • At least a 720p HD webcam

  • A noise-canceling headset

  • A primary internet connection of at least 25 Mbps

  • A backup laptop, backup internet device, and backup power source

  • A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM

  • A backup computer with at least Intel Core i3 and 4 GB RAM

Why ClearDesk?

Because we believe work should be meaningful, even from home.

At ClearDesk, you’ll work with clients who respect your time and value your skills. You’ll join a remote-first team that actually supports you, and you’ll know that the work you’re doing helps real people, especially seniors, receive the care and attention they deserve.

We don’t just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you’re making.

Here’s what you can expect from us:

• We pay you fairly and on time

• We provide prepaid HMO coverage for your peace of mind

• We help you grow with tools, training, and honest feedback

• We celebrate your wins

• And above all, we actually care
  

Ready to be part of something that matters?