SAP Support Lead

W3Global; Mexico; Hybrid; PHP 3,179,000 - 4,592,000; Full time

Job summary

W3Global is seeking an experienced SAP Basis professional for a hybrid role in Santa Fe, Mexico City. The candidate will oversee SAP Basis operations, coordinate with Accenture on Basis topics, and manage the Transport Management System across environments.

Requirements include 8+ years in SAP Basis in productive environments, experience with HANA/Oracle/SQL Server, and cloud exposure (AWS/Azure/GCP). Advanced English and Spanish are required.

Qualifications

• Bachelor's or Engineering degree (Systems, IT, Telecommunications or related).
• 8+ years SAP Basis experience in productive environments.
• Experience with HANA, Oracle, or SQL Server.
• Cloud experience: AWS, Azure or GCP.
• Vendor coordination experience.
• ITIL knowledge.
• Advanced English and Spanish.

Responsibilities

• Manage and oversee the Basis operation of the SAP landscape – monitoring system status, platform health, kernel, support packs, patches, and upgrades; acting as the technical control point within Company.
• Coordinate and oversee Accenture on Basis topics – follow up on activities executed by the external team, review technical deliverables, validate change quality, and ensure adherence to agreed standards and windows.
• Operate and oversee the Transport Management System (TMS) – control the flow of changes across environments, authorize transports into production, and ensure traceability.
• Performance tuning and proactive monitoring – identify bottlenecks, review system parameters, anticipate incidents, and elevate when needed.
• Oversee system copies, refreshes, and continuity scenarios – keep QA and development aligned with production; participate in DR testing.
• Coordinate with cross-functional teams – SAP security, DBAs, networks, and application teams.
• Ensure compliance with controls and documentation – maintain traceability and align with audit policies.

Skills

SAP Basis

Advanced English

Spanish

Cloud Platforms

Vendor coordination

ITIL knowledge

Education

Bachelor's or Engineering degree

SAP Basis certifications

Tools

HANA

Oracle

SQL Server

AWS

Azure

GCP

SAP Basis

Job description

Exp. Required: 8+ years

Location: Santa Fe, City of Mexico (Hybrid 2-3 days) Key Responsibilities

• Manage and oversee the Basis operation of the SAP landscape - monitoring system status, platform health, kernel, support packs, patches, and upgrades; acting as the technical control point within Company.
• Coordinate and oversee Accenture on Basis topics - follow up on activities executed by the external team, review technical deliverables, validate change quality, and ensure adherence to agreed standards and windows.
• Operate and oversee the Transport Management System (TMS) - control the flow of changes across environments, authorize transports into production, and ensure traceability.
• Performance tuning and proactive monitoring - identify bottlenecks, review system parameters, anticipate incidents, and elevate when needed.
• Oversee system copies, refreshes, and continuity scenarios - keep QA and development aligned with production; participate in DR testing.
• Coordinate with cross-functional teams - SAP security, DBAs, networks, and application teams.
• Ensure compliance with controls and documentation - maintain traceability and align with audit policies.

Exp. Required: 8+ years

Location: Santa Fe, City of Mexico (Hybrid 2-3 days) Key Responsibilities

• Manage and oversee the Basis operation of the SAP landscape - monitoring system status, platform health, kernel, support packs, patches, and upgrades; acting as the technical control point within Company.
• Coordinate and oversee Accenture on Basis topics - follow up on activities executed by the external team, review technical deliverables, validate change quality, and ensure adherence to agreed standards and windows.
• Operate and oversee the Transport Management System (TMS) - control the flow of changes across environments, authorize transports into production, and ensure traceability.
• Performance tuning and proactive monitoring - identify bottlenecks, review system parameters, anticipate incidents, and elevate when needed.
• Oversee system copies, refreshes, and continuity scenarios - keep QA and development aligned with production; participate in DR testing.
• Coordinate with cross-functional teams - SAP security, DBAs, networks, and application teams.
• Ensure compliance with controls and documentation - maintain traceability and align with audit policies.

Mandatory (must-have)

• Bachelor's or Engineering degree (Systems, IT, Telecommunications or related).
• 8+ years SAP Basis experience in productive environments.
• Experience with HANA, Oracle, or SQL Server.
• Cloud experience: AWS, Azure or GCP.
• Vendor coordination experience.
• ITIL knowledge.
• Advanced English and Spanish.

Desirable (nice-to-have)

• SAP Basis certifications
• S/4HANA and HANA DB experience
• Solution Manager knowledge
• Disaster recovery and cloud migrations
• high-volume industries
• Experience with Accenture or SAP integrators