SAP SD Specialist | ERP & Salesforce Support

Osrem Global Communication Inc; Anda; On-site; PHP 600,000 - 900,000; Full time

Job summary

Osrem Global Communication Inc. is seeking an IT role focused on monitoring SAP and Salesforce applications to ensure high availability and proactive incident resolution.

The candidate will provide standby or onsite support, uphold internal policies, and manage changes within SLAs, while performing testing and developing use cases as required. The role requires a Bachelor’s degree in a relevant field and at least 2 years of SAP SD configuration experience.

Qualifications

• Bachelor’s degree in business, CS, IT, or relevant field.
• At least 2 years experience in SAP SD Configuration across processes.
• Certified SAP SD or SAP Module is an advantage.
• Strong analytical, problem-solving and cross-functional collaboration abilities.

Responsibilities

• Monitor SAP and Salesforce to identify and resolve incidents by operational standards and procedures to ensure availability.
• Provide standby, offsite, or onsite support for internal clients as needed.
• Ensure compliance with internal policies and company procedures.
• Carry out all issue and change requests within the target SLA.
• Perform system and integration testing including functionality and performance.
• Develop use cases, user stories, and test cases as required.

Skills

SAP SD Configuration

Salesforce Administration

Incident Resolution

Customer Support

Education

Bachelor's degree in relevant field

Job description

Osrem Global Communication Inc. is seeking an IT role focused on monitoring SAP and Salesforce applications to ensure high availability and proactive incident resolution.

The candidate will provide standby or onsite support, uphold internal policies, and manage changes within SLAs, while performing testing and developing use cases as required. The role requires a Bachelor’s degree in a relevant field and at least 2 years of SAP SD configuration experience.