Sap Sd Functional Specialist

Osrem Global Communication Inc; Anda; On-site; PHP 600,000 - 900,000; Full time

Job summary

Osrem Global Communication Inc. is seeking an IT role focused on monitoring SAP and Salesforce applications to ensure high availability and proactive incident resolution.

The candidate will provide standby or onsite support, uphold internal policies, and manage changes within SLAs, while performing testing and developing use cases as required. The role requires a Bachelor’s degree in a relevant field and at least 2 years of SAP SD configuration experience.

Qualifications

• Bachelor’s degree in business, CS, IT, or relevant field.
• At least 2 years experience in SAP SD Configuration across processes.
• Certified SAP SD or SAP Module is an advantage.
• Strong analytical, problem-solving and cross-functional collaboration abilities.

Responsibilities

• Monitor SAP and Salesforce to identify and resolve incidents by operational standards and procedures to ensure availability.
• Provide standby, offsite, or onsite support for internal clients as needed.
• Ensure compliance with internal policies and company procedures.
• Carry out all issue and change requests within the target SLA.
• Perform system and integration testing including functionality and performance.
• Develop use cases, user stories, and test cases as required.

Skills

SAP SD Configuration

Salesforce Administration

Incident Resolution

Customer Support

Education

Bachelor's degree in relevant field

Job description

About the role

Monitor end-to-end SAP business applications and Salesforce to identify and resolve incidents by operational standards and procedures proactively and to ensure application availability.

Key responsibilities

• Monitor end-to-end SAP business applications and Salesforce to identify and resolve incidents by operational standards and procedures proactively and to ensure application availability


• Provide standby support, offsite support, or onsite support as needed for internal clients


• Ensure compliance with internal policies and company procedures


• Carry out all issue and change requests effectively and efficiently within the target SLA


• Perform system and integration testing including the functionality and performance

1. Support SAP and Sales Force/RDS modules and features, and other system components to meet business needs, using procedures and processes designed to provide maximum reliability and fit for purpose

2. Develop use cases, user stories, and test cases as required

QUALIFICATIONS

Bachelor’s degree in business, Computer Science, Information Technology, or relevant field.

At Least 2 years experience in SAP SD Configuration can be any combination of the following: Customer Master, Sales Order Creation, Sales Return, Sales Item Category, Pricing Procedure, Discounting, Mass update (LSMW), and Sales Invoice proforma/smart forms.

Certified SAP SD or any SAP Module is an advantage

Team player, attention to detail, and strong knowledge of info structure creation, configuration, and updated rules, good analytical and problem-solving skills, ability to work well on cross-functional project teams and foster team commitment to tasks