SAP Ariba Tier 1 Support

OMRON Group; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

OMRON Group, the shared services arm, seeks a motivated SAP Ariba support professional to collaborate with international stakeholders in a fast-paced environment. You will handle Tier 1 SAP Ariba tickets, maintain master data, and support payment-related transactions.

The role involves developing SOPs and training materials, creating knowledge articles, and coordinating across teams to ensure timely issue resolution.

Qualifications

• At least 4 years of relevant work experience in SAP Ariba, procurement, finance operations, shared services, or a related field.
• At least 1 year of experience in a Financial Shared Services environment.
• Experience supporting SAP Ariba is strongly preferred.
• Good understanding of master data, transaction processing, and payment processes.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Experience with ServiceNow, SOP development, training materials, or knowledge management is an advantage.
• Willing to work onsite in Makati for 1–2 weeks, as required.
• Willing to work on IST or other schedules aligned with business requirements, as required.

Responsibilities

• Serve as the Tier 1 point of contact for SAP Ariba-related concerns and tickets, including initial assessment, troubleshooting, resolution, and escalation to Tier 2 when required.
• Manage Ariba Master Data, ensuring information is accurate, complete, and properly maintained.
• Support transaction management and payment-related requests within the Ariba system.
• Monitor SAP Ariba operational alert logs and coordinate appropriate actions for identified issues.
• Develop and maintain Standard Operating Procedures (SOPs) and training manuals related to master data creation and maintenance.
• Create and maintain ServiceNow knowledge articles covering frequently asked questions, common issues, and standard resolutions.
• Coordinate with relevant internal teams and stakeholders to ensure timely resolution of Ariba-related concerns.
• Identify recurring issues and opportunities to improve support processes and user experience.

Skills

SAP Ariba

Procurement

Finance operations

Shared services

Analytical skills

Communication skills

Problem-solving

Tools

ServiceNow

SOP development

Knowledge management

Master data management

Job description

We are the shared services arm of OMRON, supporting our global operations through efficient and reliable service delivery. We are looking for a motivated professional to join our team and work closely with international stakeholders to help drive operational excellence and continuous improvement.

Provide first-level support for SAP Ariba users by managing and resolving tickets, maintaining master data and transactions, monitoring system alerts, and ensuring accurate and timely processing of payment-related requests. The role also supports knowledge management through SOPs, training materials, and ServiceNow knowledge articles.

Key Responsibilities:

• Serve as the Tier 1 point of contact for SAP Ariba-related concerns and tickets, including initial assessment, troubleshooting, resolution, and escalation to Tier 2 when required.
• Manage Ariba Master Data, ensuring information is accurate, complete, and properly maintained.
• Support transaction management and payment-related requests within the Ariba system.
• Monitor SAP Ariba operational alert logs and coordinate appropriate actions for identified issues.
• Develop and maintain Standard Operating Procedures (SOPs) and training manuals related to master data creation and maintenance.
• Create and maintain ServiceNow knowledge articles covering frequently asked questions, common issues, and standard resolutions.
• Coordinate with relevant internal teams and stakeholders to ensure timely resolution of Ariba-related concerns.
• Identify recurring issues and opportunities to improve support processes and user experience.

Qualifications:

• At least 4 years of relevant work experience in SAP Ariba, procurement, finance operations, shared services, or a related field.
• At least 1 year of experience in a Financial Shared Services environment.
• Experience supporting SAP Ariba is strongly preferred.
• Good understanding of master data, transaction processing, and payment processes.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Experience with ServiceNow, SOP development, training materials, or knowledge management is an advantage.
• Willing to work onsite in Makati for 1–2 weeks, as required.
• Willing to work on India Standard Time (IST) or other schedules aligned with business requirements, as required.