Master Data Support

OMRON Group; Makati; Sur place; PHP 480 000 - 720 000; Plein temps

Résumé du poste

OMRON Group is seeking a motivated professional in Makati to provide first-level system and operational support for SAP Ariba, SAP, and JD Edwards (JDE). You will handle routine master data maintenance, PO-related activities, and transactions, following SOPs and knowledge articles.

Join a global team working with international stakeholders to ensure data accuracy, timely processing, and ongoing improvements.

Qualifications

• 1–3 years of experience in system support, master data management, finance operations, procurement support, or a related role.

Responsabilités

• Serve as the Tier 1 point of contact for SAP Ariba, SAP, and JDE-related concerns.
• Perform master data creation, updates, validation, and maintenance across SAP Ariba, SAP, and JDE.
• Assist with SAP Purchase Order (PO)-related activities and other system transactions, master data maintenance, and operational requests.

Connaissances

Attention to detail

Organizational skills

Problem-solving

Written communication

Verbal communication

Willingness to learn

Outils

SAP Ariba

SAP ERP

JD Edwards (JDE)

ServiceNow

Description du poste

We are the shared services arm of OMRON, supporting our global operations through efficient and reliable service delivery. We are looking for a motivated professional to join our team and work closely with international stakeholders to help drive operational excellence and continuous improvement.

Provide first-level system and operational support for SAP Ariba, SAP, and JD Edwards (JDE) systems. The role handles routine system concerns, master data maintenance, purchase order-related support, and transaction requests by following established procedures, manuals, and knowledge articles. Complex issues are escalated to the appropriate support teams.

Key Responsibilities:

• Serve as the Tier 1 point of contact for SAP Ariba, SAP, and JDE-related concerns. Review and resolve routine issues by following established SOPs, manuals, and knowledge articles, escalating complex issues when necessary.
• Perform master data creation, updates, validation, and maintenance across SAP Ariba, SAP, and JDE, ensuring data accuracy and compliance with established procedures.
• Assist with SAP Purchase Order (PO)-related activities and other system transactions, master data maintenance, and operational requests based on established workflows.
• Assist with Ariba transaction management and payment-related requests, ensuring accurate and timely processing in accordance with documented procedures.
• Monitor support tickets and system alerts, track pending requests, and coordinate with relevant teams to ensure timely resolution.
• Maintain and update SOPs, process manuals, training materials, and ServiceNow knowledge articles covering routine processes and common system issues.
• Coordinate with users, internal teams, and Tier 2 support to resolve issues, clarify requirements, and follow up on outstanding requests.
• Identify recurring issues, documentation gaps, and opportunities to improve support procedures, data quality, and operational efficiency.

Qualifications:

• 1–3 years of experience in system support, master data management, finance operations, procurement support, or a related role.
• Basic familiarity with SAP Ariba, SAP ERP, and/or JD Edwards (JDE) is an advantage.
• Experience handling support tickets, maintaining master data, or processing system transactions is preferred.
• Ability to follow established SOPs, process manuals, and work instructions to resolve routine issues.
• Good attention to detail, organizational skills, and problem‑solving abilities.
• Good written and verbal communication skills.
• Willingness to learn additional systems and support other master data and operational activities as needed.
• Willing to work onsite in Makati for 1–2 weeks, as required.
• Willing to work on India Standard Time (IST) or other schedules aligned with business requirements, as required.