Salesforce Order Troubleshooter & Support Specialist

LevelUp; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

LevelUp is seeking an Order Processing Tech Support Specialist to join our support team. This role is the first point of contact for the sales team when they hit issues in Salesforce, covering day-to-day order troubleshooting and error resolution.

You will identify blockers, reproduce issues, and document resolutions while communicating clearly with non-technical teams. Experience with Salesforce Sales Cloud and tickets via Slack or Zendesk is required.

Qualifications

• Hands-on Salesforce Sales Cloud experience including opportunities, accounts, quotes, orders, and pipeline stages.
• 2-3 years of technical customer support with real-time user assistance via live chat or ticketing systems.
• Strong problem-solving skills to troubleshoot order processing issues and validation errors.
• Excellent written and verbal English communication to explain complex fixes to non-technical teams.

Responsibilities

• Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, via Slack and Zendesk.
• Identify blockers—validation errors, field values, or wrong selections—and advise on resolution.
• Investigate orders that fail at processing, reproduce issues, and isolate root causes before escalation.
• Document resolutions, tag tickets correctly, and contribute to the knowledge base for faster future resolutions.

Skills

Salesforce Sales Cloud

Customer support

Problem solving

English communication

Tools

Slack

Zendesk

Jira

NetSuite

SQL

BigQuery

Job description

LevelUp is seeking an Order Processing Tech Support Specialist to join our support team. This role is the first point of contact for the sales team when they hit issues in Salesforce, covering day-to-day order troubleshooting and error resolution.

You will identify blockers, reproduce issues, and document resolutions while communicating clearly with non-technical teams. Experience with Salesforce Sales Cloud and tickets via Slack or Zendesk is required.