Remote Salesforce Order Support Specialist

LevelUp; Philippines; Remote; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

HMO + 13th month pay

Equipment provided

Job summary

LevelUp is hiring an Order Processing Tech Support Specialist to join our remote support team. You will be the first contact for the sales team, troubleshooting Salesforce order issues and guiding users through fixes from Slack and Zendesk.

This role operates on a shifting schedule aligned to US Central Time, with a 40-hour work week, fully remote, and equipment provided. HMO plus 13th month pay are included, supporting a balanced, productive team environment.

Qualifications

• Salesforce Sales Cloud experience with opportunities, accounts, quotes, orders, and pipeline stages.
• 2–3 years technical customer support via live chat (Slack, Zendesk, or similar).
• Problem-solving skills in troubleshooting order processing issues, such as validation errors and user error.
• Excellent written and verbal English to translate fixes to non-technical teams.

Responsibilities

• Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, over Slack and Zendesk
• Identify blockers to an order or opportunity and advise on resolving the error
• Investigate orders that fail at processing, reproduce the issue where possible, and escalate as needed
• Document resolutions, tag tickets, and contribute to the knowledge base to speed up future resolutions

Skills

Salesforce Sales Cloud

Live chat support

Problem solving

Communication

Tools

NetSuite

SQL

BigQuery

Jira

Job description

LevelUp is hiring an Order Processing Tech Support Specialist to join our remote support team. You will be the first contact for the sales team, troubleshooting Salesforce order issues and guiding users through fixes from Slack and Zendesk.

This role operates on a shifting schedule aligned to US Central Time, with a 40-hour work week, fully remote, and equipment provided. HMO plus 13th month pay are included, supporting a balanced, productive team environment.