Salesforce & Certinia PSA/Billing Administrator

Ferrilli; Philippines; Remoto; PHP 900.000 - 1.500.000; Tempo pieno

Descrizione del lavoro

Ferrilli is seeking a highly skilled Salesforce & Certinia Administrator to own the day-to-day health and growth of our Salesforce org and Certinia apps in the Philippines. You will plan, execute and deliver Salesforce and Certinia projects, manage scope, and act as the bridge between professional services, finance and sales teams.

You will support Certinia PSA and Accounting, ensuring clean flow from opportunity to invoice, and collaborate with stakeholders to optimize deployment, reporting and

Competenze

• Bachelor's degree in a relevant field or equivalent work experience.
• 5+ years of hands-on Salesforce administration.
• Salesforce Advanced Administrator certification.
• 2+ years administering Certinia PSA or Certinia Accounting.
• Understanding of the professional services lifecycle: opportunity, project, resourcing, time and expense, billing.
• Proficiency with Flows, validation rules, permission sets, reports and dashboards, and data tools (Data Loader, SOQL).
• Proven experience in project scope management.
• Clear communicator who can explain technical issues to finance, delivery and sales stakeholders.
• Strong problem-solving skills, attention to detail, and ability to prioritize work independently.

Mansioni

• Oversee configuration, customization and maintenance of Salesforce.
• Define project scope, objectives and deliverables.
• Develop project plans with scope statements, timelines, milestones and resources.
• Enforce a scope management framework so objectives are met within constraints.
• Assess impact of proposed enhancements on project scope and provide recommendations.
• Collaborate with developers on advanced customizations using Jira backlog.
• Provide technical support to keep Salesforce operations running.
• Configure and maintain Certinia PSA: projects, milestones, assignments, rate cards.
• Support PSA reporting for the professional services team.
• Administer timecards and expense reports routing and submission compliance.
• Maintain the opportunity-to-project flow with correct products, rates and budgets.
• Keep project and product categorization accurate for reporting.
• Support billing events, documents and invoice generation from PSA actuals.
• Partner with Finance on revenue recognition and period close.
• Troubleshoot data issues across PSA and Accounting.
• Review releases, test features in sandboxes and manage deployments.
• Build and maintain reports and dashboards for KPIs.
• Work with Certinia consultants on health checks and escalations.
• Train end users and maintain documentation.

Conoscenze

Salesforce administration

Certinia PSA knowledge

Project management

Stakeholder communication

Problem-solving

Attention to detail

Prioritize work independently

Formazione

Bachelor's degree in a relevant field

Salesforce Advanced Administrator certification

Certinia PSA Certification

Strumenti

Jira

Data Loader

SOQL

Salesforce DX

Descrizione del lavoro

Ferrilli is seeking a highly skilled Salesforce & Certinia Administrator to own the day-to-day health and growth of our Salesforce org and Certinia apps in the Philippines. You will plan, execute and deliver Salesforce and Certinia projects, manage scope, and act as the bridge between professional services, finance and sales teams.

You will support Certinia PSA and Accounting, ensuring clean flow from opportunity to invoice, and collaborate with stakeholders to optimize deployment, reporting and