Salesforce Administrator

Workplace; Pasay; On-site; PHP 420,000 - 660,000; Full time

Job summary

Intelligent Workplace Solutions seeks an experienced Salesforce Administrator to support and enhance our Salesforce platform from Manila. You will handle day-to-day user support, data quality, and continuous improvements across the system.

You’ll work with Flows, reports and dashboards, and integrated applications (Conga). Collaboration with the Salesforce Technical Consultant will help deliver scalable, maintainable solutions and clear documentation.

Qualifications

• Experience administering Salesforce in a business environment.
• Good knowledge of Flow Builder
• Validation Rules
• Formula Fields
• Reports & Dashboards
• Permission Sets
• Security and Sharing
• Experience supporting Conga.
• Experience with deployment tools such as Gearset or Change Sets.

Responsibilities

• Provide day-to-day Salesforce user support and resolve system issues.
• Investigate and troubleshoot user queries and platform defects.
• Manage users, permissions, profiles and permission sets.
• Configure reports, dashboards, page layouts and list views.
• Perform data imports, exports and data quality activities.
• Support testing, deployments and release activities.
• Build and maintain Salesforce Flows using established design standards and best practices.
• Review existing automations and identify opportunities to simplify or improve business processes.
• Assist with delivering new Salesforce functionality and enhancements.
• Produce clear documentation for new solutions and system changes.
• Work with stakeholders to understand business requirements and recommend appropriate Salesforce solutions.
• Provide administration and support for integrated business applications including: Conga and other Salesforce-integrated applications.
• Investigate issues, work with vendors where required and help ensure integrations continue to operate effectively.

Skills

Salesforce administration

Flow Builder

Reports & Dashboards

Security and Sharing

Stakeholder management

Analytical thinking

Communication

Problem solving

Tools

Conga

Gearset

Change Sets

Job description

Workplace is a leading facilities management company in the UK, providing comprehensive services to enhance and maintain commercial spaces. We specialise in self-delivered commercial cleaning services while offering a full spectrum of facility support services through our trusted partnerships.

About the Role

We are looking for an experienced Salesforce Administrator to support and enhance our Salesforce platform. This role will provide day-to-day support for our users, maintain key business applications and help deliver continuous improvements across the platform.

The successful candidate will enjoy investigating issues, improving business processes and building reliable Salesforce solutions. As well as providing excellent user support, you’ll work with Flows, integrated applications and system enhancements to ensure our Salesforce environment remains efficient, scalable and easy to support.

Key Responsibilities

Provide day-to-day Salesforce user support and resolve system issues.

Investigate and troubleshoot user queries and platform defects.

Manage users, permissions, profiles and permission sets.

Configure reports, dashboards, page layouts and list views.

Perform data imports, exports and data quality activities.

Support testing, deployments and release activities.

Build and maintain Salesforce Flows using established design standards and best practices.

Review existing automations and identify opportunities to simplify or improve business processes.

Assist with delivering new Salesforce functionality and enhancements.

Produce clear documentation for new solutions and system changes.

Work with stakeholders to understand business requirements and recommend appropriate Salesforce solutions.

Application Support

Provide administration and support for integrated business applications including:

• Conga
• Other Salesforce-integrated applications

Investigate issues, work with vendors where required and help ensure integrations continue to operate effectively.

Working with the Team

You will work closely with our Salesforce Technical Consultant, who has extensive knowledge of both our business processes and Salesforce platform. They will provide guidance and support as you develop in the role, and you’ll be encouraged to collaborate on solution design, troubleshooting and continuous improvement.

We have established design standards and best practices for our Salesforce platform, and you’ll be expected to work alongside the Technical Consultant to ensure new solutions remain consistent, maintainable and aligned with our existing approach.

Skills & Experience

Experience administering Salesforce in a business environment.

Good knowledge of:

Flow Builder

Validation Rules

Formula Fields

Reports & Dashboards

Permission Sets

Security and Sharing

Experience supporting Salesforce users and investigating system issues.

Strong analytical and problem-solving skills.

Excellent communication and stakeholder management skills.

Experience supporting Conga.

Experience with Salesforce integrations.

Experience with deployment tools such as Gearset or Change Sets.

Basic knowledge of Salesforce development concepts or a willingness to develop technical skills.

Personal Qualities

We’re looking for someone who:

Takes a logical and methodical approach to solving problems.

Enjoys understanding how business processes work.

Builds solutions that are reliable, easy to maintain and well documented.

Has a keen eye for detail.

Is proactive and enjoys identifying opportunities for improvement.

Works collaboratively and communicates effectively with both technical and non-technical users.

Is keen to learn and continually develop their Salesforce knowledge.

Success in the Role

Within your first year you will:

Become a trusted point of contact for Salesforce support.

Confidently support Outreach, Conga and other integrated applications.

Deliver well-designed Flow enhancements that are easy to maintain and support.

Contribute ideas to improve business processes and the overall Salesforce platform.

Build strong relationships with users across the business.

Why Join Us?

At Intelligent Workplace Solutions, you'll have the opportunity to work with UK and Manila-based teams, contribute to meaningful business improvements, and develop your Salesforce expertise within a collaborative and supportive environment. This is an excellent opportunity for someone looking to grow your Salesforce career while making a tangible impact on the business.

Workplace is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We are committed to building a diverse and inclusive workplace where everyone can thrive and succeed.