Salesforce Admin & CX Systems Lead - Remote (LATAM/Europe)

Veta Virtual; Mexico; On-site; PHP 4,299,754 - 6,756,756; Full time

Benefits offered by this job

Competitive USD salary

Performance incentives

15 vacation days + US holidays

100% remote – LATAM or Europe

Growth in fintech/crypto

Collaborative culture

Job summary

Veta Virtual is hiring a Salesforce Administrator & CX Systems Specialist for a fintech/crypto client. You will own Salesforce Service Cloud configuration, support contact center and telephony integrations, and turn support data into actionable insights for operations.

You will build dashboards, ensure data hygiene, and drive platform improvements across vendor tools, CTI, and IVR while collaborating with support leadership and cross-functional partners.

Qualifications

• 2+ years hands-on Salesforce administration experience – Service Cloud strongly preferred.
• Experience with contact center or telephony platforms such as Amazon Connect, Five9, Twilio Flex, NICE, or Genesys.
• Comfort building reports and dashboards in Salesforce or similar BI tools.
• Strong cross-functional communication skills with support, operations and leadership.
• Highly detail-oriented and able to own multiple workstreams simultaneously.
• Bonus: Salesforce Administrator certification; fintech or regulated industry experience; crypto knowledge.

Responsibilities

• Manage day-to-day Salesforce Service Cloud configuration – objects, fields, page layouts, flows, validation rules, and permissions.
• Troubleshoot user issues and perform routine maintenance and data hygiene to keep CRM clean.
• Support integrations between Salesforce and other support tools and evaluate new Salesforce features for support ops.
• Own the telephony and contact center platform roadmap – CTI integration, call routing, IVR; align with leadership.
• Manage vendor relationships and coordinate new telephony rollouts with minimal disruption.
• Build and maintain dashboards on support performance and deliver regular reporting to teams.
• Identify trends and flag operational issues surfaced by data.

Skills

Salesforce administration

Service Cloud

Dashboards & reports

Cross-functional communication

Detail oriented

Ownership of workstreams

Crypto/blockchain awareness

Fintech/regulatory familiarity

Tools

Salesforce Service Cloud

BI tools (dashboards)

CTI/telephony integrations

Job description

Veta Virtual is hiring a Salesforce Administrator & CX Systems Specialist for a fintech/crypto client. You will own Salesforce Service Cloud configuration, support contact center and telephony integrations, and turn support data into actionable insights for operations.

You will build dashboards, ensure data hygiene, and drive platform improvements across vendor tools, CTI, and IVR while collaborating with support leadership and cross-functional partners.