Salesforce Admin & BI Reporting Lead (Renewals)

Concentrix Philippines

Quezon City

On-site

PHP 480,000 - 720,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Concentrix Philippines in Metro Manila is seeking a Salesforce Administrator with BI/Reporting to lead an greenfield renewals program onsite at Bridgetowne. You will design the renewal lifecycle, own reporting used by leadership, and integrate data from multiple CRMs.

The role requires ADM-201 certification, 2+ years Salesforce admin experience (Service Cloud preferred), expert Flow Builder, and strong Excel/Sheets skills. Bonus if you know CRM Analytics, Power BI, Tableau, or SQL.

Qualifications

2+ years of hands-on Salesforce Administration experience (Service Cloud preferred).
ADM-201 Salesforce Certified Administrator is required.
Expert in Flow Builder (not limited to Workflow/Process Builder).
Proven track record in advanced Salesforce reporting and SOQL.
Strong Excel/Google Sheets and data analysis skills.
Plus: CRM Analytics, Power BI, Tableau, SQL, or SaaS Renewals experience.

Responsibilities

Design and build end-to-end renewal processes with custom objects and flows.
Own Case Management: queues, assignment, escalation, lifecycle, status management.
Lead data consolidation from 3 CRMs: data cleanup, deduplication, migration using Data Loader / Import Wizard.
User, role, profile, and permission management.
Build and maintain advanced reports and dashboards for Renewals leadership; queue health, at-risk renewals, on-time booking.
Use SOQL and data analysis to provide renewal insights and improve data quality.
Define and track key renewal metrics; integrate CRM Analytics tools as needed.