Sales Technician

IWAREHOUSE CORPORATION; Escalante; On-site; PHP 279,000 - 391,000; Full time

Job summary

IWAREHOUSE CORPORATION is seeking a Sales Technician in Escalante, Philippines, to provide technical support while promoting laptops, computers, mobile devices, and related products. You will assist customers, demonstrate features, and help select the best solutions based on needs.

Responsibilities include troubleshooting, software setup, warranty handling, and maintaining displays. The role requires good communication and sales skills, with weekend shifts expected.

Qualifications

• Graduate of IT, Computer Engineering, Electronics, or related; vocational with experience ok.
• Knowledgeable in computer hardware, software, mobile devices, and troubleshooting.
• Good communication, customer service, and selling skills.
• Able to explain technical information clearly.
• Willing to work on weekends/holidays.

Responsibilities

• Assist customers in selecting laptops, computers, mobile devices, and accessories.
• Demonstrate product features and provide technical explanations.
• Perform basic troubleshooting, installation, software setup, and device configuration.
• Conduct product diagnostics and recommend appropriate solutions.
• Process sales transactions and ensure accurate product documentation.
• Promote warranties, accessories, and other value-added products and services.
• Coordinate repairs, warranty concerns, and RMA requests when necessary.
• Maintain product displays and ensure the cleanliness and organization of the work area.
• Achieve individual sales targets and contribute to branch sales goals.
• Keep up to date with new products, technologies, and company promotions.

Skills

Troubleshooting

Customer service

Sales skills

Communication

Technical explanation

Education

Information Technology / Computer Engineering / Electronics degree

Tools

Computer hardware

Mobile devices

Software setup

Job description

We are looking for a Sales Technician to provide technical support to customers while promoting and selling laptops, computers, mobile devices, and related products. The ideal candidate has strong technical knowledge, excellent customer service skills, and the ability to recommend the right solutions based on customer needs.

Responsibilities

• Assist customers in selecting laptops, computers, mobile devices, and accessories.

• Demonstrate product features and provide technical explanations.

• Perform basic troubleshooting, installation, software setup, and device configuration.

• Conduct product diagnostics and recommend appropriate solutions.

• Process sales transactions and ensure accurate product documentation.

• Promote warranties, accessories, and other value-added products and services.

• Coordinate repairs, warranty concerns, and RMA requests when necessary.

• Maintain product displays and ensure the cleanliness and organization of the work area.

• Achieve individual sales targets and contribute to branch sales goals.

• Keep up to date with new products, technologies, and company promotions.

Qualifications

• Graduate of Information Technology, Computer Engineering, Electronics, or a related course. Vocational graduates with relevant experience are encouraged to apply.

• Knowledgeable in computer hardware, software, mobile devices, and troubleshooting.

• Good communication, customer service, and selling skills.

• Able to explain technical information in a clear and simple manner.

• Willing to work on weekends, holidays, and assigned schedules.

• Experience in computer repair, technical support, or retail sales is preferred.