Sales Technician

IWAREHOUSE CORPORATION; Dumaguete; Presencial; PHP 180.000 - 240.000; Jornada completa

Descripción de la vacante

IWAREHOUSE CORPORATION in the Philippines is seeking a Sales Technician to provide technical support to customers while promoting and selling laptops, computers, mobile devices, and related products. The role requires strong technical knowledge, excellent customer service, and the ability to recommend the right solutions based on customer needs.

Key duties include assisting customers in product selection, demonstrating features, performing basic troubleshooting and configuration, and achieving

Formación

• Graduate in IT, Computer Engineering, Electronics, or related field; vocational with relevant experience allowed.
• Knowledgeable in computer hardware, software, mobile devices, and troubleshooting.
• Good communication, customer service and selling skills.
• Able to explain technical information clearly.
• Willing to work on weekends, holidays, and assigned schedules.
• Experience in computer repair, technical support, or retail sales preferred.

Responsabilidades

• Assist customers in selecting laptops, computers, mobile devices, and accessories.
• Demonstrate product features and provide technical explanations.
• Perform basic troubleshooting, installation, software setup, and device configuration.
• Conduct product diagnostics and recommend appropriate solutions.
• Process sales transactions and ensure accurate product documentation.
• Promote warranties, accessories, and other value-added products and services.
• Coordinate repairs, warranty concerns, and RMA requests when necessary.
• Maintain product displays and ensure cleanliness and organization of the work area.
• Achieve individual sales targets and contribute to branch sales goals.
• Keep up to date with new products, technologies, and company promotions.

Conocimientos

Product knowledge

Customer service

Technical explanation

Upselling

Educación

Bachelor's degree in IT/CS/Engineering

Herramientas

Troubleshooting

Diagnostics

Descripción del empleo

We are looking for a Sales Technician to provide technical support to customers while promoting and selling laptops, computers, mobile devices, and related products. The ideal candidate has strong technical knowledge, excellent customer service skills, and the ability to recommend the right solutions based on customer needs.

Responsibilities

• Assist customers in selecting laptops, computers, mobile devices, and accessories.

• Demonstrate product features and provide technical explanations.

• Perform basic troubleshooting, installation, software setup, and device configuration.

• Conduct product diagnostics and recommend appropriate solutions.

• Process sales transactions and ensure accurate product documentation.

• Promote warranties, accessories, and other value-added products and services.

• Coordinate repairs, warranty concerns, and RMA requests when necessary.

• Maintain product displays and ensure the cleanliness and organization of the work area.

• Achieve individual sales targets and contribute to branch sales goals.

• Keep up to date with new products, technologies, and company promotions.

Qualifications

• Graduate of Information Technology, Computer Engineering, Electronics, or a related course. Vocational graduates with relevant experience are encouraged to apply.

• Knowledgeable in computer hardware, software, mobile devices, and troubleshooting.

• Good communication, customer service, and selling skills.

• Able to explain technical information in a clear and simple manner.

• Willing to work on weekends, holidays, and assigned schedules.

• Experience in computer repair, technical support, or retail sales is preferred.