Sales Technical Support

Evelyn Merchandising; Iloilo City; On-site; PHP 300,000 - 600,000; Full time

Job summary

A local merchandising company is searching for a Sales Technical Support to assist customers and the sales team. The ideal candidate will have a Bachelor's degree in Engineering or related fields and strong technical expertise. Responsibilities include providing technical support, troubleshooting issues, and conducting product trainings. This role requires excellent communication skills and a customer-oriented mindset.

Qualifications

• Strong technical knowledge of the company’s products or services.
• Experience in sales or customer support is an advantage.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide pre-sales and post-sales technical support to customers.
• Troubleshoot and resolve customer technical issues.
• Conduct product demonstrations and training for clients.
• Conduct product demonstrations and training for clients.
• Prepare technical proposals, documentation, and reports.
• Coordinate with internal teams to address customer concerns.
• Stay updated on product features, industry trends, and competitor offerings.
• Maintain relationships with clients to ensure long-term customer satisfaction.

Skills

Technical knowledge of products

Excellent communication

Problem-solving skills

Customer-oriented mindset

Teamwork

Education

Bachelor's degree in Engineering or related field

Job description

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Job Description

• The Sales Technical Support role provides assistance to customers and the sales team by offering technical expertise on products or services. This role ensures customer satisfaction, resolves technical issues, and helps drive sales through technical consultations.
• Key Responsibilities:
• Provide pre-sales and post-sales technical support to customers.
• Assist the sales team in understanding customer requirements and recommending suitable products or services.
• Troubleshoot and resolve customer technical issues via phone, email, or in-person support.
• Conduct product demonstrations and training for clients.
• Prepare technical proposals, documentation, and reports.
• Coordinate with internal teams (sales, engineering, and customer service) to address customer concerns.
• Stay updated on product features, industry trends, and competitor offerings.
• Maintain relationships with clients to ensure long-term customer satisfaction.
• Education & Experience:
• Bachelor's degree in Engineering, Information Technology, Business, or a related field.
• Experience in sales, customer support, or a technical role is an advantage.
• Skills & Qualifications:
• Strong technical knowledge of the company’s products or services.
• Excellent communication and interpersonal skills.
• Ability to diagnose and troubleshoot technical issues effectively.
• Strong problem-solving and analytical skills.
• Customer-oriented mindset with a proactive approach.
• Ability to work independently and as part of a team.
• Willingness to travel and meet clients when necessary.
• Would you like me to tailor this description to a specific industry or company? Note:this post is for pooling purposes only

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