Sales Team Leader (Specialized Coach)

Virtual Staffing Solutions OPC; Cebu City; On-site; PHP 520,000 - 800,000; Full time

Benefits offered by this job

Health and wellness support

Paid leave entitlements

Ongoing professional development

Career progression opportunities

Job summary

Virtual Staffing Solutions OPC in Cebu City seeks a Sales Team Leader (Specialized Coach) to guide a dynamic call centre and customer service team. You will mentor agents, drive sales results, and align daily activities with strategic objectives on-site.

You will set targets, monitor metrics, conduct training, manage scheduling, and provide insights to senior management. Strong coaching, data-driven mindset and fluent English are essential.

Qualifications

• Proven experience leading sales teams in call centre or sales environments.
• Strong coaching and mentoring capabilities with a track record of developing team members and improving performance.
• Excellent communication and interpersonal skills, with the ability to motivate and inspire diverse teams.
• Ability to analyze performance data, identify trends and implement data-driven solutions.
• Experience with workforce management systems and CRM platforms.

Responsibilities

• Lead, supervise and motivate a team of sales representatives, fostering a high-performance culture and maintaining team morale.
• Coach and develop team members through regular one-to-one sessions, identifying skill gaps and delivering targeted training to enhance performance.
• Monitor individual and team performance metrics, analysing call quality, sales conversion rates and customer feedback to drive continuous improvement.
• Set clear sales targets and performance goals for team members, tracking progress and implementing corrective action plans as needed.
• Conduct quality assurance reviews on sales calls, providing constructive feedback and best practice examples to optimise team performance.
• Manage workforce planning, scheduling and resource allocation to ensure optimal team coverage and productivity.
• Investigate and resolve customer complaints and escalated issues, ensuring prompt and satisfactory resolution.
• Prepare and present regular performance reports and insights to senior management, highlighting achievements, challenges and recommendations.
• Participate in recruitment, onboarding and induction of new team members, supporting their integration into the team.
• Maintain compliance with company policies, procedures and regulatory requirements, ensuring adherence to call centre best practices.

Skills

Leadership

Coaching

Team management

Communication

English

Analytics

CRM

Workforce management

Tools

CRM

Job description

About the role

Virtual Staffing Solutions OPC is seeking a Sales Team Leader (Specialized Coach) to join our dynamic call centre and customer service operations in Cebu City, Cebu. This is a full-time position that offers a unique opportunity to lead, mentor, and develop high-performing sales teams whilst driving business growth and customer satisfaction. As a Sales Team Leader, you will play a pivotal role in bridging the gap between strategic company objectives and day-to-day team performance, ensuring your team consistently achieves and exceeds sales targets. This position offers the flexibility of working on-site in our Cebu City location, where you will be at the heart of our operations.

Key responsibilities

• Lead, supervise and motivate a team of sales representatives, fostering a high-performance culture and maintaining team morale
• Coach and develop team members through regular one-to-one sessions, identifying skill gaps and delivering targeted training to enhance performance
• Monitor individual and team performance metrics, analysing call quality, sales conversion rates and customer feedback to drive continuous improvement
• Set clear sales targets and performance goals for team members, tracking progress and implementing corrective action plans as needed
• Conduct quality assurance reviews on sales calls, providing constructive feedback and best practice examples to optimise team performance
• Manage workforce planning, scheduling and resource allocation to ensure optimal team coverage and productivity
• Investigate and resolve customer complaints and escalated issues, ensuring prompt and satisfactory resolution
• Prepare and present regular performance reports and insights to senior management, highlighting achievements, challenges and recommendations
• Participate in recruitment, onboarding and induction of new team members, supporting their integration into the team
• Maintain compliance with company policies, procedures and regulatory requirements, ensuring adherence to call centre best practices

What we're looking for

• Proven experience as a Sales Team Leader, Supervisor or similar leadership role within a call centre, customer service or sales environment
• Strong coaching and mentoring capabilities with a track record of developing team members and improving performance outcomes
• Excellent communication and interpersonal skills, with the ability to motivate and inspire diverse teams
• Solid understanding of sales processes, customer service principles and call centre operations
• Demonstrated proficiency in analysing performance data, identifying trends and implementing data-driven solutions
• Experience with workforce management systems, CRM platforms and performance tracking tools
• Strong problem-solving ability and resilience when managing challenging situations or team dynamics
• Leadership certification or formal training in team management, coaching or supervisory skills is advantageous
• Flexible and adaptable approach to working in a fast-paced, target-driven environment
• Proficiency in English communication, both written and verbal

What we offer

At Virtual Staffing Solutions OPC, we believe in investing in our people and supporting their professional growth. We offer a competitive salary package commensurate with experience, together with performance-based incentives and bonuses that reward your success. Our comprehensive benefits package includes health and wellness support, paid leave entitlements and ongoing professional development opportunities. We are committed to creating a supportive and inclusive workplace where team members feel valued and empowered to excel. We encourage a healthy work-life balance and provide opportunities for career progression within our growing organisation. Our collaborative culture fosters innovation and teamwork, making Virtual Staffing Solutions OPC an inspiring place to build your career in customer service and sales leadership.

About us

Virtual Staffing Solutions OPC is a leading provider of outsourced call centre and customer service solutions, specialising in delivering high-quality customer experiences for global clients across multiple industries. With our headquarters and operations in Cebu City, we pride ourselves on assembling talented teams who are passionate about delivering exceptional service and driving measurable business results. Our mission is to empower businesses by providing reliable, efficient and innovative staffing solutions that enhance customer satisfaction and operational efficiency. We are committed to fostering a workplace culture that values integrity, excellence and continuous improvement, where every team member has the opportunity to grow, learn and contribute meaningfully to our collective success.