Sales Team Lead: Data-Driven Performance Coach

iQor; Cebu City; Sur place; PHP 450 000 - 800 000; Plein temps

Résumé du poste

iQor in Cebu City, Philippines, is seeking a sales team lead to drive performance and guide a team of agents to meet and exceed targets. You will monitor daily metrics, provide real-time coaching, and collaborate with QA, Training, and Operations to push improvements.

The ideal candidate has 1–2 years of sales leadership in a BPO, thrives in a fast-paced, target-driven environment, and can present insights to management while upholding company policies and service standards.

Qualifications

• Experience in sales leadership, preferably in a BPO.
• Ability to coach and motivate a team and drive targets.

Responsabilités

• Lead, manage, and motivate a team of sales agents to achieve and exceed targets
• Monitor daily performance metrics (sales, conversion, AHT, productivity) and ensure goals are met
• Provide real-time coaching, feedback, and regular performance reviews
• Conduct call listening sessions and identify opportunities for improvement
• Support the onboarding and training of new hires
• Handle escalations and provide resolutions for complex customer concerns
• Collaborate with QA, Training, and Operations to drive continuous improvement
• Prepare and present performance reports and insights to management
• Ensure adherence to company policies, processes, and compliance standards

Connaissances

Leadership

Coaching

Performance monitoring

Description du poste

iQor in Cebu City, Philippines, is seeking a sales team lead to drive performance and guide a team of agents to meet and exceed targets. You will monitor daily metrics, provide real-time coaching, and collaborate with QA, Training, and Operations to push improvements.

The ideal candidate has 1–2 years of sales leadership in a BPO, thrives in a fast-paced, target-driven environment, and can present insights to management while upholding company policies and service standards.