Sales Support Specialist - Fluid Workforce

Schneider Electric; Philippines; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Total Rewards program

Career development opportunities

Job summary

Schneider Electric in the Philippines seeks an experienced professional to support NAM/PLP with daily call-out lists, contract pricing, and funnel management. You will prepare collateral, distribute leads, and drive customer communications to improve renewal rates and revenue.

The role emphasizes collaboration with sales leaders, learning sales tools, and maintaining accurate pipeline data while ensuring timely quoting and order processing. Hybrid setup preferred.

Qualifications

• Bachelor's degree of any 4‑year course.
• Excellent English communication & interaction skills.
• Be digital savvy and knowledge of MS Office applications.
• Prior sales or customer service experience is a plus.
• Basic knowledge of Schneider Electric portfolio will help.
• Prior experience in Services and recurring maintenance contracts is a key differentiator.

Responsibilities

• Prepare collateral for NAM/PLP support to drive daily call-out lists.
• Provide contact information (Site and Partner of Record) and back-up contacts.
• Compile contract coverage, past year details and pricing. Include key dates and references.
• Prepare and distribute sales leads; send email notifications to customers.
• Make around 50 calls per month to opportunities to improve renewals and revenue.
• Support funnel management for NAM Teams; keep data accurate and up-to-date.
• Assist revenue-generating teams by handling high-priority tasks impacting pipeline movement, customer experience, and bookings.
• Learn and transition across sales tools and processes to close capacity gaps and maintain continuity.

Skills

Excellent English communication

MS Office proficiency

Digital savviness

Customer service experience

Education

Bachelor's degree (any 4-year course)

Tools

MS Office

Job description

We are looking for an experienced professional who can help us deliver exceptional customer experiences and generate commercial value for our business.
What will you do
You will:
Prepare the collateral for the NAM/PLP support to drive their daily call-out lists, including but not limited to:
Contact information (Site and Partner of Record)

• Back‑Up Contact
  

Contract Coverage prior year and pricing (details, assets, pricing)
Key Dates
Prior three FSR/Workorder reports/PMs completed as a reference with dates and notes.
MPRS info
Other Open Opportunities (summary View With Links For Details)
Prepare and distribute sales leads and send e-mail notifications to the internal and/or external customers.
Make an average of 50 phone calls a month into expired/expiring opportunities to increase company's renewal of sales and capture rates leading to increase in non-concurrent revenue.
Assist on funnel management for NAM Teams and keep it accurate and up to date by sending follow‑up e‑mails to end customers and partners.
Support revenue‑generating teams (Inside Sales) by stepping into high‑priority tasks that directly impact pipeline movement, customer experience, and booking performance.
Execute assigned sales‑related activities with accuracy and urgency while adhering to established workflows, SLAs, and SOPs.
Quickly learn and transition across sales tools, systems, and processes to close short‑term capacity gaps and maintain business continuity.
Partner closely with sales leaders to understand deal requirements, turnaround expectations, and deliverables for each temporary assignment.
Maintain proactive communication—providing clear status updates, identifying blockers, and escalating issues early to prevent delays in quoting, order processing, or customer follow‑ups.
Uphold service and sales‑support quality metrics across all rotations, ensuring consistency in customer touchpoints and backend processes.
Demonstrate agility, ownership, and a strong customer‑first mindset while supporting multiple teams to help the business accelerate closures and improve overall sales efficiency.
Assist with other duties assigned by both NAM and PLP management.
Who would be successful

• Bachelor's degree of any 4‑year course
• Willing to work on a hybrid work setup during US business hours in Rosario, Cavite.
• Prior sales or customer service experience is a plus
• Basic knowledge of Schneider Electric portfolio, strong customer relations in Manufacturing segment will be a plus
• Excellent English communication & interaction skills
• Prior experience in Services and recurring maintenance contracts will be a key differentiator
• Be digital savvy and knowledge of MS Office applications

What's in it for me

• Opportunity to work on diverse projects that build your technical and commercial expertise
• Collaborative culture where your contributions directly impact business success
• Professional growth through training, mentorship, and career development programs
• Supportive team environment that values quality, innovation, and continuous learning

Rewards designed for you
Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits—it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

• Country‑specific programs and initiatives may be available.

Looking to make an IMPACT with your career
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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