Sales Support Specialist

Caraa; Philippines; Hybrid; PHP 600,000 - 840,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives tied to 0

High ownership, high impact role

Job summary

Clear Health is seeking a customer experience professional who drives conversions through high-quality conversations while maintaining patient empathy and a human touch. The role emphasizes ownership, cross-team collaboration, and real-time issue resolution in a mostly remote setting with occasional in-person meetings.

You will guide patients through decisions, reduce churn, and contribute to funnel improvements, ensuring fast, accurate responses and high-quality interactions.

Qualifications

• Non-Negotiable: Conversation intelligence to understand what patients care about.
• Empathy without losing direction and staying supportive while driving toward a decision.
• Customer-centered approach rather than script-driven interactions.
• Detail-oriented with clear, accurate communication across teams.
• High ownership mindset to seek process improvements.
• Positive, high-energy approach to conversations and patient experience.

Responsibilities

• Drive Conversion Through High-Quality Conversations: engage with prospective patients via chat, SMS, and email; identify concerns; guide to a decision; turn conversations into purchases.
• Reduce churn & protect revenue: identify at-risk customers; intervene with context and empathy; clarify expectations to prevent churn.
• Own the Patient Experience in Real Time: act as bridge between patient, provider, pharmacy, and internal teams; resolve issues quickly.
• Improve the Funnel: provide feedback to marketing/product/ops; refine messaging, FAQs, and workflows; contribute to experiments.
• Execute with Speed + Precision: meet SLAs; document cases clearly; handle high volume with accuracy and speed.

Skills

Conversation intelligence

Empathy

Customer-centric

Detail-oriented

Ownership mindset

High energy

Job description

Please note, the role will mostly be remote with up to 2x a week in-person meetings.

Company Description

Clear Health simplifies some of the most complex treatment journeys in dermatology with innovative solutions. The company is committed to improving patients’ access to effective treatments and enabling smoother processes for healthcare professionals. Clear Health prioritizes enhancing the overall healthcare experience by offering tailored services that address unique challenges in dermatology care. With a focus on patient-centered care, Clear Health helps bridge gaps between patients, providers, and treatment resources.

Overview

We're building a category-defining dermatology company at the intersection of telemedicine, product, and brand.

This role sits at the frontline of revenue and customer experience — where conversion happens and where retention is won or lost.

This is not a typical "customer support" role.

You will be expected to:

• understand patient intent quickly (often better than they can articulate)
• drive conversations that lead to confident decisions (not pressure)
• remove friction across the patient journey in real time
• think in terms of conversion, retention, and lifetime value

If you're looking to "respond to tickets," this is not the role.

If you want to own outcomes and directly impact revenue, it is.

What You'll Do

1. Drive Conversion Through High-Quality Conversations

• Engage with prospective patients via chat, SMS, and email
• Identify underlying concerns, objections, and hesitation points quickly
• Guide patients to the right decision with clarity and confidence
• Turn high-intent conversations into completed purchases

2. Reduce Churn & Protect Revenue

• Proactively identify at-risk customers (refund requests, confusion, drop-off signals)
• Intervene with context and empathy to retain customers when appropriate
• Clarify expectations (treatment timeline, process, outcomes) to prevent future churn
• Partner with CX + Ops to close gaps causing repeat issues

3. Own the Patient Experience in Real Time

• Act as the bridge between patient, provider, pharmacy, and internal teams
• Resolve issues quickly without unnecessary handoffs
• Ensure every interaction feels clear, human, and high-quality
• Maintain consistency across tone, accuracy, and speed

4. Improve the Funnel (Not Just Work Inside It)

• Identify patterns in objections, confusion, and drop-offs
• Provide structured feedback to marketing, product, and ops
• Help refine messaging, FAQs, and workflows to improve conversion rates
• Contribute to experimentation (scripts, timing, channels)

5. Execute with Speed + Precision

• Meet SLAs (chat, SMS, email) without sacrificing quality
• Document cases clearly and accurately
• Handle high volume while maintaining attention to detail
• Prioritize effectively across competing conversations

What We're Looking For

Non-Negotiable: Conversation Intelligence

• You can quickly understand what someone really cares about
• You know when to probe, when to reassure, and when to guide
• You make complex things feel simple

Empathy Without Losing Direction

• You relate to the patient’s situation naturally
• You're not transactional or robotic
• You can be supportive while still driving toward a decision

Customer-Centered, Not Script-Driven

• You don't rely on canned responses
• You adapt based on context
• You optimize for outcomes, not just completion

Detail-Oriented & Operationally Sharp

• You don't miss small but critical details
• You understand processes and follow through
• You communicate clearly across teams

High Ownership Mindset

• You treat problems as yours to solve
• You look for ways to improve, not just execute
• You see challenges as opportunities to refine the system

Positive, High-Energy Operator

• You bring momentum into conversations
• You stay composed under pressure
• You elevate the experience for both customers and team

Preferred Backgrounds

Candidates who have operated in KPI-driven environments with clear conversion or sales targets will stand out.

What Success Looks Like

• Higher conversation purchase conversion rates
• Reduced refunds, cancellations, and churn
• Faster resolution times without quality trade-offs
• Clear, consistent, high-quality patient interactions
• Actionable insights that improve funnel performance

Compensation

• Competitive salary
• Performance-based incentives tied to conversion & retention
• High ownership, high impact role