Network Engineer – Field Support

New Era Technology, Inc.; Manila; On-site; PHP 450,000 - 750,000; Full time

Benefits offered by this job

Health benefits and wellness reimburse

Salary loans

Loan repayment assistance

Holiday pay

Equipment provided

Job summary

New Era Technology is seeking a Network Engineer to support and manage diverse customer networks across environments. You will deploy, configure, and maintain Cisco Catalyst SD-WAN, Meraki, and Cradlepoint NetCloud solutions, while providing remote guidance to field technicians during installations and troubleshooting.

The role requires 4–7+ years of hands-on networking experience, strong vendor expertise, and excellent communication to ensure SLAs and security requirements are met across

Qualifications

• 4-7+ years of hands-on data networking experience.
• Strong experience with Cisco Catalyst SD-WAN (vManage, policy control, routing).
• Experience with Microsoft desktops and mobile devices.
• Strong knowledge of Cisco Meraki MX, MS, MR.
• Experience with Cradlepoint NetCloud ecosystem.
• Understanding of OSPF, BGP, TCP/IP, VPNs and security basics.
• Experience with distributed environments and remote site connectivity.
• Experience with wired and wireless monitoring/troubleshooting tools.
• Excellent communication and documentation abilities.
• Certifications such as CCNA/CCNP/CMNA/CMNO/Fortis/Juniper/NSE are advantageous.

Responsibilities

• Deploy, configure, and support Cisco Catalyst SD-WAN solutions (vManage, vEdge/cEdge).
• Configure and maintain Cisco Meraki environments (MX, MS, MR).
• Implement and support Cradlepoint routers using NetCloud Manager.
• Integrate LTE/5G and satellite connectivity into enterprise designs.
• Provide real-time remote support to field technicians during installations and cutovers.
• Assist with validation, turn-ups and issue resolution during live deployments.
• Support multiple customer networks simultaneously with prioritization and clear communication.
• Ensure adherence to customer standards, SLAs, and security requirements.

Skills

Cisco Catalyst SD-WAN

Cisco Meraki

Cradlepoint NetCloud

OSPF/BGP routing

VPNs and security

Remote site connectivity

Troubleshooting

Communication with non-technical

Multi-carrier failover design

Project deployment experience

Tools

vManage

Meraki MX/MS/MR

Cradlepoint NetCloud

Fortinet firewalls

Starlink satellite

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

What is the role

The Network Engineer will support and manage multiple customer networks across diverse environments. The role is responsible for deploying, configuring, and maintaining modern WAN and edge connectivity solutions, including Cisco Catalyst SD-WAN, Cisco Meraki, and Cradlepoint NetCloud platforms.

This role works in a fast-paced, customer-facing environment, providing direct engineering support and remote guidance to field technicians during onsite installations, cutovers, and troubleshooting.

The following include but may not be limited to the responsibilities of the Network Engineer:

• Deploy, configure, and support Cisco Catalyst SD-WAN solutions, including vManage and vEdge/cEdge.
• Configure and maintain Cisco Meraki environments across MX, MS, and MR platforms.
• Implement and support Cradlepoint routers using NetCloud Manager.
• Integrate LTE/5G and satellite connectivity into enterprise network designs.
• Provide real-time remote support to field technicians during installations, cutovers, and troubleshooting.
• Assist with validation, turn-ups, and issue resolution during live deployments.
• Support multiple customer networks simultaneously with strong prioritization and communication.
• Ensure adherence to customer-specific standards, SLAs, and security requirements.

Who we are looking for

• 4-7+ years of hands-on data networking or network engineering experience in the capacity of large-scale projects or national or international deployments.
• Strong hands-on experience with Cisco Catalyst SD-WAN, including vManage, policy control, and routing.
• Experience with Microsoft based desktop and laptop computers, as well as mobile device experience (smart phones, tablet pc, etc.).
• Strong experience with Cisco Meraki MX, MS, and MR platforms.
• Experience with the Cradlepoint NetCloud ecosystem.
• Solid understanding of routing protocols such as OSPF and BGP, TCP/IP, VPNs, and network security fundamentals.
• Experience supporting distributed environments and remote site connectivity.
• Experience with wired and wireless monitoring and troubleshooting tools.
• Strong troubleshooting, analytical, and problem-solving skills in high-pressure environments.
• Ability to clearly communicate technical guidance to field technicians and non-technical stakeholders.
• Proven ability to manage multiple priorities across customer environments.
• Excellent communication and documentation abilities.
• Experience with Starlink deployment and satellite connectivity is advantageous.
• Familiarity with Fortinet firewalls and SD-WAN capabilities is advantageous.
• Experience with multi-carrier cellular deployments and failover design is advantageous.
• Certifications such as CCNA, CCNP, Meraki CMNA/CMNO, Cradlepoint, Juniper, CompTIA, Apple, Linux or Fortinet NSE are advantageous.

What we offer

• Health and Wellness Reimbursement Benefits
• Company Salary Loans
• Assistance with government loan payments
• Holiday pay (for hours worked on holidays)
• Work equipment provided

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