Sales Support Specialist

Star-Pearl Technologies Philippines; Biñan; On-site; PHP 180,000 - 280,000; Full time

Job summary

Star-Pearl Technologies Philippines is seeking a Sales Assistant to provide administrative and operational support to the Sales Team, ensuring efficient handling of inquiries, quotations, orders, and delivery coordination. You will liaise between customers and internal departments for timely project execution and customer satisfaction.

Requirements include a Bachelor's degree and proficiency in MS Office; ERP experience is a plus.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Engineering, or any related field.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Strong communication, coordination, and interpersonal skills.
• Detail-oriented and able to manage multiple tasks effectively.
• Able to work independently and in a team environment.
• Willing to learn technical products and customer requirements.
• Preferably with experience in Sales Support, Customer Service, or the Semiconductor Industry.
• Knowledge or exposure to semiconductor products such as Probe Cards, Burn-In Boards, Load Boards, or related test interface products is an advantage.
• Experience with ERP systems and order processing is preferred.

Responsibilities

• Support the Sales Team in managing customer inquiries, requests, and order-related concerns.
• Prepare quotations, work orders, sales reports, and other sales documentation.
• Monitor the work order status and communicate the status with the HQ Sales team.
• Process customer purchase orders and coordinate with Operations, Engineering, and Finance for order execution.
• Monitor production schedules, repair status, and shipment timelines to ensure on-time delivery.
• Follow up with internal teams/HQ team regarding customer requirements, material availability, and project progress.
• Maintain and update customer records, sales databases, and filing systems.
• Assist in preparing monthly sales reports, forecasts, and presentations.
• Coordinate customer meetings, visits, and business reviews when required.
• Handle email correspondence and provide timely updates to customers.

Skills

Strong communication

Coordination

Interpersonal skills

Detail-oriented

Independent and team player

Willingness to learn

Education

Bachelor's degree in related field

Tools

Microsoft Office

ERP systems

Job description

Star-Pearl Technologies Philippines is seeking a Sales Assistant to provide administrative and operational support to the Sales Team, ensuring efficient handling of inquiries, quotations, orders, and delivery coordination. You will liaise between customers and internal departments for timely project execution and customer satisfaction.

Requirements include a Bachelor's degree and proficiency in MS Office; ERP experience is a plus.