Sales Support Operations Team Lead APAC

iSupport Worldwide; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Free lunch meals

onsite gym access

Weekly fitness activities with prizes

Annual fitness challenge with prizes

Free upskilling academy

Modern office facilities and employee-

Employee engagement activities

Job summary

iSupport Worldwide is seeking a Sales Support Operations Team Lead (APAC) to oversee the Manila-based APAC Sales Support team at the Global Services Center. You will lead sales support operations, drive process improvements, and manage team performance to ensure service excellence across customer and sales support functions.

The role requires strong leadership, project management, and operational experience in sales support, customer service, or shared services, with a focus on continuous

Qualifications

• Bachelor's degree in business-related field such as Business Administration, Marketing or Supply Chain.
• 5+ years of relevant experience in sales support, customer service, account management, order management, or sales operations.
• 2+ years of leadership or people management experience.
• Experience with procure-to-pay, order management, or sales support operations.
• Advanced Excel skills (VLOOKUP, data validation, formulas, reporting).
• Experience using CRM and ERP systems.
• Strong stakeholder management and English communication skills.

Responsibilities

• Serve as the primary operational lead for the APAC Sales Support team.
• Monitor and improve team performance through KPIs, metrics, and operational reporting.
• Collaborate with Supply Chain, Logistics, and Sales to resolve inventory and fulfillment concerns.
• Lead team meetings, communicate business updates, and ensure alignment on priorities.
• Prepare and present operational and performance reports to management.
• Manage onboarding, training, and system access for new hires.

Skills

Leadership

Project management

Advanced Excel

CRM software

ERP systems

English communication

Stakeholder management

Education

Bachelor's degree in Business Administration/Marketing/Supply Chain

Tools

CRM systems

ERP software

Job description

Job Description:

Join Our Team!

We are looking for a highly motivated and results-driven Sales Support Operations Team Lead (APAC) to oversee the day-to-day operations, performance, and development of our APAC Sales Support team based in the Global Services Center in Manila.

This role is responsible for leading sales support operations, driving process improvements, managing team performance, supporting supply chain coordination, and ensuring service excellence across customer and sales support functions. The ideal candidate has strong leadership, project management, and operational experience within sales support, customer service, order management, or shared services environments.

What Is Your Mission?

You will provide exceptional service to our partner brands by:

• Serving as the primary operational lead for the APAC Sales Support team
• Monitoring and improving team performance through KPIs, metrics, and operational reporting
• Supporting sales teams in driving revenue growth through effective sales support operations
• Leading team meetings, communicating business updates, and ensuring alignment on priorities
• Collaborating with Supply Chain, Logistics, and Sales teams to resolve inventory and fulfillment concerns
• Preparing and presenting operational and performance reports to management
• Managing attendance, PTO administration, documentation, and policy compliance
• Conducting coaching sessions, performance reviews, and employee development discussions
• Identifying training needs and implementing development plans for team members
• Managing onboarding, training, and system access for new hires
• Supporting performance appraisal, recognition, and employee engagement initiatives
• Driving succession planning and leadership development programs
• Supporting recruitment, retention, and workforce planning activitiesl>
• Leading process improvement, root cause analysis, and operational excellence projects
• Building a collaborative, service-oriented, and high-performance team culture
• Addressing employee concerns and supporting HR-related inquiries and processes

Who Are We Looking For? Non-Negotiable Requirements

• Bachelors Degree in Business Administration, Marketing, Supply Chain, or a related field
• Minimum of 5 years of relevant experience in sales support, customer service, account management, order management, or sales operations
• Minimum of 2 years of leadership or people management experience
• Strong experience managing operational teams and performance metrics
• Experience with procure-to-pay, order management, or sales support operations
• Strong project management and process improvement experience
• Advanced Microsoft Excel skills, including:
• VLOOKUP
• Data validation
• Formulas and reporting
• Data analysis and interpretation
• Experience using CRM and ERP systems
• Strong stakeholder management and communication skills
• Excellent verbal and written English communication skills

Flexible Requirements

• Experience in consumer goods, manufacturing, retail, or supply chain industries
• Shared Services or BPO leadership experience
• Experience managing eCommerce operations
• Experience supporting regional or international teams
• Exposure to quality assurance, operational excellence, or continuous improvement initiatives
• Experience working within a globally matrixed organization

Skills & Competencies

• Strong leadership and people management skills
• Excellent coaching, mentoring, and team development abilities
• Strong analytical and problem solving capabilities
• Excellent project management and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong business and operational acumen
• High attention to detail and accuracy
• Strong customer service and stakeholder management skills
• Ability to influence and collaborate across multiple departments and regions
• Professional, adaptable, and results-oriented mindset

Why youll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.

Requirements: