Sales Support

Topserve Service Solutions, Inc.; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading service solutions firm in Manila seeks a Customer Service Representative to provide excellent support, maintain customer relationships, and perform administrative tasks. Candidates should possess a Bachelor’s degree and preferable sales or customer service experience. Strong communication skills and MS Office proficiency are required. Flexible schedules are also a plus.

Qualifications

• Graduate of any Bachelor’s Degree (4-year course).
• Preferably with sales or customer service-related experience.
• Good verbal communication and negotiation skills.

Responsibilities

• Provide excellent customer service to members and address inquiries.
• Maintain relationships by providing product information.
• Perform administrative tasks such as answering phones and scheduling.

Skills

Customer service

Verbal communication

Negotiation skills

Data entry

MS Office proficiency

Education

Bachelor's Degree

Job description

Responsibilities

• Provide excellent customer service to members of AAP and the other individuals seeking assistance by answering questions about products or services, processing orders and handling complaints.
• Maintaining relationships with current customers by providing them with product information and promotional offers.
• Adhere to and meet set schedules, deadlines and quotas
• Accurately and efficiently encode all data; Confirmed that entered data accurately aligns with original documentation/ requirement/s;
• Performing administrative tasks such as greeting clients, answering phones & scheduling appointments
• Coordinating with other departments to ensure smooth operations
• Perform any other office tasks as assigned by the AAP Main Membership Manager.

Qualifications

• Graduate of any Bachelor’s Degree (4-year course)
• Preferably with sales or customer service-related experience
• Good verbal communication and negotiation skills.
• Exhibit an excellent sense of honesty, integrity and confidentiality.
• Can encode with speed and accuracy.
• Proficient in MS applications (Word, Excel)
• Flexible for mall hours schedule