Sales Specialist

Resolv Global; Mapandan; On-site; PHP 173,000 - 207,000; Full time

Job summary

Resolv Global is seeking a Sales Intake Specialist in Dagupan City to join a high-performing team supporting customers through decision-making processes. You will handle inbound and outbound calls, assess eligibility, explain services, and guide qualified customers toward enrollment with professionalism and empathy.

You’ll train for two weeks and then work a production schedule aligned with U.S. business hours in the Philippines, mostly during evening and overnight shifts.

Qualifications

• Experience in sales or customer service, preferably in a call center or phone-based role.
• Excellent verbal and written communication, with ability to explain information clearly.
• Strong active listening and questioning skills to understand needs and guide decisions.
• Empathetic, patient, and able to handle challenging conversations professionally.

Responsibilities

• Handle high volume inbound and outbound calls and guide conversations to enrollment.
• Ask questions to understand customer circumstances and eligibility.
• Educate customers about services and their benefits.
• Build trust and provide a positive customer experience throughout the interaction.
• Navigate multiple systems while speaking with customers and document cases.
• Work independently with strong productivity and QA-consciousness.

Skills

Phone-based sales

Verbal communication

Written communication

Active listening

Empathy

Customer service

Multitasking

Self-motivated

Job description

Sales Intake Specialists in Dagupan City

Are you a confident communicator who knows how to listen, ask the right questions, and guide a conversation toward the right solution?

We're looking for Sales Intake Specialists in Dagupan City to join a high-performing team supporting customers through an important decision-making process.

In this role, you'll handle inbound and outbound calls, understand customer needs, assess eligibility, explain services, address concerns, and guide qualified customers toward enrollment.

What You'll Do

• Handle a high volume of inbound and outbound customer calls.
• Ask thoughtful questions to understand customer circumstances and determine potential eligibility.
• Educate customers about available services and their benefits.
• Guide conversations toward appropriate enrollment decisions.
• Address customer questions, concerns, and objections with professionalism and empathy.
• Build trust and create a positive customer experience throughout the interaction.
• Navigate multiple software systems and resources while speaking with customers.
• Manage follow-ups, documentation, and case-related activities accurately.
• Learn complex programs, processes, and procedures through structured training.
• Work independently while maintaining strong productivity, quality, and customer service standards.

Schedule & Training

• Training: 2 weeks, Monday-Friday, 8:00 AM-5:00 PM Eastern Time.
• Production: Monday-Friday, within an 8:00 AM-8:00 PM Eastern Time operating window. Your final production schedule will be confirmed after training.

Candidates must be comfortable working a schedule aligned with U.S. business hours, which will fall primarily during evening and overnight hours in the Philippines.

Compensation

• PHP 17,000 per month, depending on experience

On-Site Requirements

• This is an on-site position in Dagupan City.
• Candidates should be prepared to work from the designated office location and use the equipment and systems provided or required for the role.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews

Please Note

• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered for the position.

Requirements

• Previous sales or customer service experience, preferably in a phone-based or call center environment.
• Excellent verbal and written professional communication skills.
• Confidence handling customer conversations and asking for commitment.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong active listening and questioning skills.
• Empathy and patience when working with customers facing challenging circumstances.
• Ability to handle rejection and difficult conversations without losing focus.
• Strong attention to detail and the ability to manage multiple systems at once.
• A self-starter mindset with the motivation to achieve performance goals.
• Highly coachable and receptive to feedback, QA reviews, scripting changes, and ongoing training.
• Ability to work successfully in an on-site, team-based environment.

The Personality That Succeeds Here

• Empathetic but able to remain professional
• Confident and comfortable guiding conversations
• Persuasive but ethical, focusing on education rather than pressure
• Resilient when facing rejection or challenging calls
• Patient and able to explain complex information clearly
• Curious and naturally good at asking questions
• Organized and detail-oriented
• Competitive and goal-driven
• Adaptable and highly coachable
• A self-starter who takes ownership of their performance