Sales Productivity Specialist: CRM, Pricing & Onboarding

3M; Taguig; In loco; PHP 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

3M is seeking a Sales Productivity professional to support sales operations, manage account creation, CRM data, and pricing activities across regions. You will ensure accurate customer records, respond to order inquiries, and assist with quotation processes, partnering with sales, customer support, and pricing teams.

The role requires strong attention to detail, effective communication, and the ability to operate with stakeholders across the business.

Competenze

• Bachelor’s degree or higher from an accredited institution.
• Minimum of four (4) years of relevant experience in sales operations, sales support, customer data management, analytics, or a related field.
• Working knowledge of Salesforce, CRM platforms, reporting tools, or enterprise business systems.
• Experience supporting sales operations activities, including order support, customer data maintenance, Salesforce updates, reporting, and issue resolution.
• Excellent written and verbal English communication skills, with the ability to communicate clearly and effectively with stakeholders.
• Experience serving as the team subject matter expert, providing guidance, support, and process expertise to team members.
• Experience developing and delivering training to support team capability, knowledge transfer, and process consistency.

Mansioni

• Support account creation activities, including setup and maintenance of Sales Rep Budget IDs, Sales Rep Home Address IDs, and customer address IDs.
• Process and manage Customer Onboarding Requests.
• Update and maintain customer contact information in Salesforce.
• Provide CRM support, including Command Center assistance and Salesforce access requests.
• Respond to questions related to the My Samples Tool.
• Support MDF fund requests, as applicable.
• Assist with paid order inquiries, including order status updates, expedite requests, and lines-down situations.
• Support pricing-related activities, including on-invoice Vendavo deals and off-invoice chargeback agreements.
• Handle price requests and support quotation activities for materials and TSD quotes.
• Assist with material variant and discrete SKU requests.
• Collaborate with sales representatives and internal teams to resolve operational issues efficiently.
• Ensure accuracy, timeliness, and consistency in sales support processes.
• Act as a subject matter expert for key processes, providing guidance and support to team members and stakeholders.
• Develop and deliver training to enhance team capability and ensure consistent process execution.

Conoscenze

Sales operations

CRM systems

Data analysis

Training delivery

Customer data management

Formazione

Bachelor's degree or higher

Strumenti

Salesforce

CRM platforms

Reporting tools

Descrizione del lavoro

3M is seeking a Sales Productivity professional to support sales operations, manage account creation, CRM data, and pricing activities across regions. You will ensure accurate customer records, respond to order inquiries, and assist with quotation processes, partnering with sales, customer support, and pricing teams.

The role requires strong attention to detail, effective communication, and the ability to operate with stakeholders across the business.