Sales Productivity & CRM Specialist

3M; Taguig; On-site; PHP 500,000 - 700,000; Full time

Job summary

3M in Taguig, PH is seeking a Sales Productivity professional to support sales operations, CRM maintenance, and pricing activities. The role ensures accurate customer and sales data, handles order inquiries, and supports quotation activities across internal teams.

Ideal candidates have a bachelor's degree with at least two years in sales operations, strong English communication, and hands-on experience with Salesforce or similar CRM systems.

Qualifications

• Bachelor’s degree or higher from an accredited institution, completed and verified prior to start date.
• Minimum of two (2) years of relevant experience in sales operations, sales support, customer data management, analytics, or a related field.
• Excellent written and verbal English communication skills, with the ability to communicate clearly and effectively with stakeholders.

Responsibilities

• Support account creation activities, including setup and maintenance of Sales Rep Budget IDs, Sales Rep Home Address IDs, and customer address IDs.
• Process and manage Customer Onboarding Requests.
• Update and maintain customer contact information in Salesforce.
• Provide CRM support, including Command Center assistance and Salesforce access requests.
• Respond to questions related to the My Samples Tool.
• Support MDF fund requests, as applicable.
• Assist with paid order inquiries, including order status updates, expedite requests, and lines-down situations.
• Support pricing-related activities, including on-invoice Vendavo deals and off-invoice chargeback agreements.
• Handle price requests and support quotation activities for materials and TSD quotes.
• Assist with material variant and discrete SKU requests.
• Collaborate with sales representatives and internal teams to resolve operational issues efficiently.
• Ensure accuracy, timeliness, and consistency in sales support processes.

Skills

Sales operations experience

CRM knowledge

English communication

Customer data management

Education

Bachelor’s degree or higher

Tools

Salesforce

Job description

3M in Taguig, PH is seeking a Sales Productivity professional to support sales operations, CRM maintenance, and pricing activities. The role ensures accurate customer and sales data, handles order inquiries, and supports quotation activities across internal teams.

Ideal candidates have a bachelor's degree with at least two years in sales operations, strong English communication, and hands-on experience with Salesforce or similar CRM systems.