Sales Performance Coach: Live Coaching & Workshops

IntouchCX; Mabalacat; On-site; PHP 300,000 - 540,000; Full time

Job summary

IntouchCX is seeking a Sales Coach to analyze and improve the team’s sales performance through live coaching, audits, and targeted workshops. You will monitor KPIs, interpret reports, and develop strategies to boost revenue and client success while mentoring agents with real-time guidance.

Ideal candidates have 1–2 years in call center or customer service, strong communication, and the ability to work varied shifts. A business-related education is a plus, and Google Suite skills are advantageous.

Qualifications

• Post-secondary education in business is an asset.
• Sales or call center experience is preferred.
• 1-2 years’ experience in the call center or customer service industry.
• Ability to work a variety of shifts, including days, evenings, and holidays.
• Strong time management, organizational, and prioritization skills.
• Ability to work independently and in a team within a fast-paced environment.
• Ability to type 30 WPM with accuracy.
• Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset.
• Ability to analyze data and identify trends.
• Excellent communication and coaching skills.

Responsibilities

• Manage operational performance to meet KPIs related to revenue/sales and SLAs.
• Interpret and analyze reports to measure production levels and identify root causes.
• Develop solutions, strategies, and action plans to improve business performance.
• Use critical thinking to investigate and address ad hoc issues in revenue/sales.
• Motivate the team through relationship building and real-time coaching.
• Develop and deploy incentive programs to motivate agents to achieve outcomes.
• Bring in-depth operational knowledge in revenue/sales for client meetings.
• Gain expert level knowledge on all client products and promotions.
• Demonstrate a positive work ethic and commitment to the best outcomes.
• Act as a role model and exemplify company’s 10 cultural values.

Skills

Coaching

KPI tracking

Data analysis

Communication

Motivation

Education

Post-secondary in business (asset)

Tools

Google Suite

Job description

IntouchCX is seeking a Sales Coach to analyze and improve the team’s sales performance through live coaching, audits, and targeted workshops. You will monitor KPIs, interpret reports, and develop strategies to boost revenue and client success while mentoring agents with real-time guidance.

Ideal candidates have 1–2 years in call center or customer service, strong communication, and the ability to work varied shifts. A business-related education is a plus, and Google Suite skills are advantageous.