Sales Performance Coach & Analytics Leader

IntouchCX; Manila; On-site; PHP 480,000 - 600,000; Full time

Job summary

IntouchCX is seeking a dynamic Sales Coach to analyze and optimize the team’s performance. You will monitor metrics, conduct live coaching sessions, and develop workshops to drive revenue growth.

The ideal candidate has 1–2 years in call center sales, experience handling escalations, and proficiency with Google Suite. You’ll thrive in a fast-paced, customer-centric environment with a passion for coaching teams.

Qualifications

• Some post-secondary education or completion of a post-secondary degree with a major in Business will be considered an asset.
• Handled direct sales experience of generating new business/new customer acquisition in the BPO industry is required.
• Having additional experience in customer service is a plus.
• 1-2 years' experience in the call center and/or customer service industry
• Must have experience dealing with escalated issues in a call center capacity
• Ability to work a variety of shifts, including days, evenings, and holidays
• Possess exceptional time management, organizational, and prioritization skills to complete work in a timely manner
• Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
• Ability to type 30 WPM with accuracy
• Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset
• Ability to use spreadsheet applications to maintain and develop operational reporting

Responsibilities

• Manage operational performance to meet Key Performance Indicators (KPIs) related to revenue/sales, and Service Level Agreements by providing optimum quality & service
• Interpret and analyze various reports and statistical revenue/sales related data to measure production levels and identify root causes for underperformance in the revenue/sales area
• Develop solutions, strategies, and action plans to improve business performance in revenue/sales and client success
• Use critical thinking to investigate and develop solutions to address ad hoc issues in the revenue/sales area
• Motivate the team through relationship building and real-time coaching
• Develop and deploy incentive programs to motivate agents to achieve desired revenue/sales outcomes
• Bring in-depth operational knowledge in the area of revenue/sales and a thoughtful point of view when participating in client meetings
• Gain expert level knowledge on all client products and promotions
• Demonstrate a positive work ethic and commitment to achieve the best possible outcome
• Act as a role model and exemplify company's 10 cultural values

Skills

Direct sales experience

Time management

Teamwork

Google Suite familiarity

Escalation handling

Education

Post-secondary degree in Business

Tools

Google Suite

Job description

IntouchCX is seeking a dynamic Sales Coach to analyze and optimize the team’s performance. You will monitor metrics, conduct live coaching sessions, and develop workshops to drive revenue growth.

The ideal candidate has 1–2 years in call center sales, experience handling escalations, and proficiency with Google Suite. You’ll thrive in a fast-paced, customer-centric environment with a passion for coaching teams.