Sales Ops Manager - Drive KPIs & Customer Experience

TaskUs; Bacoor; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

TaskUs in Cavite seeks an Operations Manager responsible for leading Sales Operations with emphasis on team development and KPI achievement. You will optimize processes and drive a Ridiculously Good customer experience for our partners.

Requirements include 3+ years in CX operations and management, 1+ year in sales, and strong leadership, communication, and data-driven decision making in a fast-paced environment.

Qualifications

• At least 3 years of working experience in customer experience operations and management roles.
• At least 1 year sales experience.
• Skills in leading and managing an operations team.
• Good track record of meeting and delivering targets.
• Great verbal and written communications skills.
• Aptitude for multi-tasking and working in a fast-paced environment.
• Ability to take the lead in analyzing situations and data.

Responsibilities

• Devise effective plans on how each Teammate and Team Leader could reach their targets.
• Identify strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly.
• Assign tasks that capitalize on strengths while addressing weaknesses.
• Gain the trust and respect of your team through regular one-on-one sessions.
• Add, improve, or eliminate daily processes to bolster duties and responsibilities.

Skills

Customer experience operations

Operations management

Sales experience

Leadership

Communication

Multi-tasking

Data analysis

Job description

TaskUs in Cavite seeks an Operations Manager responsible for leading Sales Operations with emphasis on team development and KPI achievement. You will optimize processes and drive a Ridiculously Good customer experience for our partners.

Requirements include 3+ years in CX operations and management, 1+ year in sales, and strong leadership, communication, and data-driven decision making in a fast-paced environment.