Sales Operations Staff

Energy Development Corporation; Philippines; On-site; PHP 334,800 - 558,000; Full time

Job summary

Energy Development Corporation is looking for a motivated individual to coordinate the customer switching process effectively. The ideal candidate will manage data validation and customer communications, ensuring a seamless transitioning experience for retail customers.

This role requires a Bachelor's degree in Business or a related field. Fresh graduates are encouraged to apply. Join us and contribute to a decarbonized future through innovative energy solutions.

Qualifications

• Bachelor's degree in Business or a relevant field is preferred.
• Fresh graduates are welcome to apply.

Responsibilities

• Coordinate the end-to-end process of initial/regular switching of retail customers.
• Verify customer eligibility and validate data for successful enrollment.
• Track the status of switches and resolve switch concerns.

Education

Bachelor's degree in Business or relevant field

Job description

Company Overview

At First Gen we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are continuously searching for talent who are driven, empowered, and passionate about making a positive difference in the world. We provide employees with ample opportunities and resources that enable them to perform at their best, contribute value, and help us achieve our Mission of "forging collaborative pathways for a decarbonized and regenerative future."

Responsibilities

• Coordinate the end-to-end process of initial/regular switching of retail customers.
• Verify customer eligibility and validate data (meter numbers, usage history, account information) to ensure successful enrollment in the CRB.
• Track the status of switches and resolve switch concerns, if any.
• Communicate directly with customers to explain switching processes, timelines, and address inquiries or issues.
• Collaborate with internal sales, compliance, and operations teams to support bulk switch campaigns and customer onboarding.
• Maintain accurate records and documentation for all switching activities.
• Gather and manage customer data to be used for insights and analysis.
• Prepare dashboards and regular reports as assigned.
• Stay up-to-date with utility rules, market regulations (e.g., ERCOT, PJM, ISO-NE), and switching procedures.
• Identify opportunities to optimize and automate switching workflows.
• Perform other duties and tasks that may be assigned from time to time.

Qualifications

• Bachelor's degree in Business or relevant field is preferred.
• Fresh graduates are welcome to apply.