Sales Operations Lead — BDC & Analytics Coach

Pinintel; Muntinlupa; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Pinnacle Intelligence in Alabang, Muntinlupa City, Metro Manila, Philippines, is seeking a Sales Operations Lead to manage the BDC team and drive high-quality sales and service appointments for dealership clients.

This hands-on role emphasizes coaching, data analysis, and process optimization, leveraging CRM and DMS systems to improve efficiency and customer experience across operations, QA, and Training teams. 3+ years in BDC/ops with leadership preferred.

Qualifications

• 3+ years in a BDC or sales operations role within BPO or call center, with 1-2 years in supervision.
• Deep knowledge of automotive dealership operations and BDC processes.
• Strong sales skills with a track record of achieving targets.
• Proficient in analyzing performance metrics and making data-driven decisions.
• Experience with CRM and DMS systems such as Tekion, CDK, Reynolds.
• Excellent verbal and written communication with the ability to coach.

Responsibilities

• Lead and manage a BDC Agents team to meet sales and appointment targets.
• Oversee lead management, outbound campaigns, and customer follow-up.
• Analyze real-time metrics and drive improvements for productivity.
• Provide coaching and training to improve skills and conversion rates.
• Collaborate with Operations, QA, and Training teams to align goals.

Skills

BDC knowledge

Automotive knowledge

Sales acumen

Analytical skills

CRM experience

Leadership

Communication skills

Education

Bachelor's degree (preferred)

Tools

Tekion CRM

CDK DMS

Reynolds DMS

Job description

Pinnacle Intelligence in Alabang, Muntinlupa City, Metro Manila, Philippines, is seeking a Sales Operations Lead to manage the BDC team and drive high-quality sales and service appointments for dealership clients.

This hands-on role emphasizes coaching, data analysis, and process optimization, leveraging CRM and DMS systems to improve efficiency and customer experience across operations, QA, and Training teams. 3+ years in BDC/ops with leadership preferred.