Sales Operations Coordinator - Skylight

Fresh Prints LLC; Manila; A distancia; PHP 500.000 - 800.000; Jornada completa

Descripción de la vacante

Skylight Frame is seeking a detail‑oriented PO Management & ERP Entry specialist to own retailer POs and ensure accurate order details, pricing, and delivery requirements across NetSuite and Shopify.

You will oversee the sales order workflow, reconcile data between SPS Commerce and ERP, and collaborate with sales and logistics to keep orders shipping on time during promotions.

Formación

• 2–5+ years in sales operations, order management, or retail accounts.
• Experience managing retailer POs from receipt through ERP entry, with hands-on in NetSuite, retailer portals, and EDI.
• Exceptional attention to detail when managing pricing, SKUs, quantities, and delivery requirements.
• Clear, proactive communication including escalation of issues and delays to management.

Responsabilidades

• Create and process retailer POs in NetSuite from retailer orders.
• Own the sales order approval workflow, review forecast, quantities, and pricing.
• Validate pricing against retailer contracts and current price lists.
• Manage change orders due to inventory shortfalls or allocations.
• Reconcile SPS Commerce with NetSuite weekly and resolve discrepancies.
• Track weekly sell-in and sell-through forecasts by retailer.
• Maintain retail demand master and update promo tracker during promotions.

Conocimientos

Attention to detail

Communication

Coordination

Herramientas

NetSuite

Shopify

SPS Commerce

Alloy

Unify

Excel

Descripción del empleo

Frontier ( www.hirefrontier.com ) is a New York based, fast-growing, fully-remote, 150-person company that has most of our team in India and Philippines. Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Think of us as your personal talent agent, and good luck with the application :)

About the Client

Skylight specializes in the production of digital photo frames. These frames are designed to display digital photos in a way that is easy to manage and share with family and friends. Skylight Frame's products typically feature high-resolution screens and can be connected to the internet, allowing users to send photos directly to the frame from their smartphones or computers.

The unique value proposition of Skylight Frame is the convenience and simplicity it offers for sharing and displaying photos. Users can send new pictures to the frame through a dedicated app, email, or a web interface, making it easy for family members and friends to keep the frame updated with the latest memories.

About the Role

Skylight sells through direct and major retail channels, including Costco, Sam's Club, BJ's, Target, and Best Buy, andmanages fulfillment through NetSuite and third-party warehouses. This role owns PO management and ERP entry,
ensuring order details, pricing, and delivery requirements are accurate so orders are processed efficiently and shippedon time. This role will be the gate before operational fulfillment.

Responsibilities

PO Management & ERP Entry

• Create and process sales orders accurately in NetSuite from retailer POs and internal sales agreements.
• Own the sales order approval workflow - review forecast, quantities, and pricing before release to fulfillment, maintaining organized records of purchase orders.
• Check and validate pricing on every order against contracted retailer pricing, promotions, and current price lists, flagging discrepancies before they ship.

Order Execution & Follow-Through

• Manage change orders triggered by inventory shortfalls, allocation issues, or shifts the sales team didn't anticipate.
• Proactively communicate order changes and potential fulfillment issues to the sales coordinator, confirm revisions are implemented as intended, and align all stakeholders on next steps.
• Reconcile SPS Commerce with NetSuite weekly to ensure purchase orders, order details, and updates match across both systems, identifying and resolving discrepancies promptly.
• Track weekly sell-in and sell-through forecasts by retailer to monitor performance and identify trends.
• Partner with the sales coordinator to review and communicate significant week-over-week changes.
• Maintain the retail demand master with accurate sales data and update the promo tracker daily during key promotional periods.

Business to Business

• Manage inbound B2B inquiries, responding to requests and providing pricing information.
• Create and process Shopify orders for approved B2B opportunities.
• Set up new customer accounts in Shopify as needed.

Account Administration

• Maintain retailer-specific setup in NetSuite/Shopify (item mapping, pricing tiers, ship-to locations).
• Support new retailer/program onboarding and seasonal program setup (e.g., new SKU launches, promo pricing).
• Escalate any high priority issues to Team Leads

What Success Looks Like

• Orders are entered and approved accurately and on time, with no pricing errors reaching fulfillment
• Inventory-driven change orders are caught and communicated before they become a retailer escalation
• Sales reps trust this role to handle sales and purchase order tracking so they can focus on selling

Job specific requirements

• 2-5+ years of experience in sales operations, order management, or retail account operations; CPG, consumer electronics, or similar industries preferred.
• Experience managing retailer POs from receipt through ERP entry, with hands-on experience in NetSuite (stronglypreferred), retailer portals, and EDI.
• Exceptional attention to detail when managing pricing, SKUs, quantities, and delivery requirements, catching discrepancies before they impact fulfillment.
• Clear, proactive communication skills, including escalating issues and communicating delays, shortages, and order discrepancies to management.

Systems: NetSuite, Alloy, Unify, SPS Commerce, Excel, POL (Target), CPFR (Best Buy)