eCommerce Marketplace Operations Manager

Tidal; Philippines; A distancia; PHP 700.000 - 1.200.000; Jornada completa

Descripción de la vacante

Tidal is seeking an organized eCommerce Marketplace Operations Manager to lead end-to-end marketplace activities for our remote team. You will own dropshipping and marketplace listings, coordinate with 3PL, and drive data-driven reporting for leadership.

The ideal candidate has hands-on experience with SKU management, Listers on multiple retailers, and advanced Excel/Sheets skills. This fully remote role supports a fast-paced DTC ecosystem and requires strong attention to detail.

Formación

• Experience with DTC brand marketplaces and multi-channel retail.
• Ability to manage SKUs, bundles, and UPCs.
• Advanced Excel/Sheets skills including VLOOKUP and ImportRange.
• Strong data accuracy and deadline-driven.

Responsabilidades

• Manage orders across non-Shopify channels (Amazon, Saks, Nordstrom).
• Submit new products with assets and pricing for launch.
• Audit live listings for accuracy and coordinate corrections.
• Coordinate returns, chargebacks, and RTVs; analyze trends.
• Manage promotions, markdowns, and product reviews.
• Build Shopify product pages and variants for launches.
• Maintain product data across Shopify and internal sheets.
• QA every SKU, kit, and listing before going live.

Conocimientos

Shopify

Excel/Google Sheets

SKU creation

Marketplace listings

DTC brand

COGS management

Herramientas

Mirakl

DSCO

SPS Commerce

Deposco

Descripción del empleo

Job Title: eCommerce Marketplace Operations Manager

Work Set-Up: Remote

Employment Type: Full-Time

Reports To: Head of Product

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

We are looking for a highly organized and dependable Operations Manager to join the Product & Operations team, owning retail marketplace channels end-to-end, managing SKUs, bundles, and launch listings, coordinating our 3PL, processing wholesale orders, and producing monthly channel reporting for leadership. The ideal candidate has experience in marketplace operations, catalog/SKU management, 3PL coordination, and advanced Excel/Google Sheets, including data tracking, formulas, and COGS, and can manage high-volume work and deadlines, communicate proactively, and get details right the first time.

Key Responsibilities:

Dropshipping & Marketplace Listing Management:

• Manage and monitor orders across non-Shopify channels (Amazon, Saks, Nordstrom, etc.).
• Submit new products to each marketplace (new-item files, assets, pricing, offers) and get them live by launch and seasonal deadlines.
• Audit live listings for accuracy (images, sizing, materials, MSRP/MAP) and drive corrections with each retailer.
• Manage marketplace returns, chargebacks, and RTVs, and analyze return trends to reduce return rates.
• Coordinate marketplace promotions and markdowns, and manage product reviews and ratings on retailer sites.
• Analyze and improve channel performance, including retailer scorecards (fulfillment time, cancellations, ratings).
• Create SKUs following our naming conventions and assign and manage GS1 UPCs.
• Build Shopify product pages and variants for new launches.
• Create bundles and kits in our WMS (Deposco), maintain the bundle mapping sheet, and confirm inventory syncs before launch.
• Maintain product data (HS codes, weights, COGS) across Shopify and internal sheets.
• QA every SKU, kit, and listing before it goes live.

Logistics Support:

• Audit 3PL invoices, reconcile fulfillment, shipping, and storage charges against order volume, and flag discrepancies.
• Support tariff refund and duty drawback filings (DHL, CBP ACE portal, Global-e), including gathering entry and shipment documentation.
• Coordinate inbound shipping tasks, including customs clearance, invoice organization, delivery schedules, and payment tracking.
• Act as the communication link between product, marketing, and operations to ensure smooth processes and proactive updates.

Product & Data Organization:

• Support ad-hoc product tasks, including organizing data and facilitating communication between internal teams, external vendors, and contract manufacturers.

Software/Platforms/Tools:

• Shopify
• Excel/Google Sheets
• Mirakl and DSCO / SPS Commerce (preferred)
• WMS/3PL systems such as Deposco (preferred)
• Additional dropshipping/EDI software experience (preferred)

Qualifications:

• Previous experience working directly with a DTC brand
• Hands-on experience managing listings on retail marketplaces (Macy's, Nordstrom or similar)
• Proficiency in Shopify
• Experience creating SKUs, bundles, and kits and managing UPCs
• Proficiency in Excel/Google Sheets, with strong expertise in advanced formulas such as ImportRange, ArrayFormula, and VLOOKUP
• Confidence managing complex data tasks and maintaining detailed spreadsheets
• Experience in Cost of Goods Sold (COGS) management is highly preferred

Key Qualities:

• Highly organized, proactive, and detail-oriented
• Strong prioritization; can juggle deadlines and knows when to ask for help reprioritizing
• Takes ownership and follows tasks through to completion without reminders
• Checks their own work before it goes live
• Flexible and adaptable to changing tasks