Sales Operations & Client Success Associate

Bonpack Corporation; Cainta; On-site; PHP 240,000 - 320,000; Full time

Job summary

Bonpack Corporation in the Philippines seeks a Sales Admin Associate to support daily sales administration, ensuring accurate order processing, reliable reporting, and coordinated collaboration between sales and support functions. The role supports revenue generation through robust data, systems, and processes both internally and with customers.

The team handles client liaison, sales analytics, production coordination, and customer satisfaction initiatives, requiring a bachelor’s degree and 1–3

Qualifications

• Bachelor's degree in Business Administration, Management, Marketing or a related field.
• 1 to 3 years of experience as Sales Admin.
• Accountability and Detail Consciousness.
• Result Orientation Planning & Organizing.
• Positivity & Adaptability Initiative & Commitment.
• Respect & Integrity Discipline & Excellences.
• Innovative & Resourcefulness Analytical Thinking and Problem Solving.
• Client Focus and Brand Awareness Effective Communication & Interpersonal.
• Building Collaborative Relationships Self-Management and Team Cooperation.
• Must align with company values: Maaasahan, Mapagkakatiwalaan, Mapagmalasakit, Mahusay, Makabago.

Responsibilities

• Manage key accounts and act as the point of contact for clients.
• Organize regular client meetings to discuss client requirements.
• Resolve concerns and handle complaints in a timely and efficient manner.
• Identify new potential customers.
• Stay up to date with new product features and launches.
• Monitor, prepare, and submit reports on sales performance analytics.
• Establish best practices and suggest innovative ideas to increase sales and improve customer experience.
• Provide updated forecasts to Planning (customer-based or sales-data driven) and maintain the required RM buffer per company targets.
• QUADRANT: Work to shorten the Production lead time to 21 days; ensure the SO Summary email is filled out with RDD and PO Balance for JO creation by Planning.
• QUADRANT: Ensure SA concerns raised by the Quadrant, Warehouse, and Accounting teams are acted upon the same day.
• Monitor PO and delivery performance monthly using Quadrant DR reports as primary data (manual Excel data as counter-reference).
• Track PO and WIP/FG aging, ensuring issued POs carry specific RDDs within a 1-year coverage.
• Monitor Artwork Development Turnaround Time against set TAT targets.
• Team decorum: Adhere to the 5M core values and company policies.

Skills

Accountability and Detail Conscious

Result Orientation

Positivity and Adaptability

Respect and Integrity

Innovative and Resourcefulness

Client Focus and Brand Awareness

Building Collaborative Relationships

Self-Management and Team Cooperation

Education

Bachelor Degree

Job description

Bonpack Corporation in the Philippines seeks a Sales Admin Associate to support daily sales administration, ensuring accurate order processing, reliable reporting, and coordinated collaboration between sales and support functions. The role supports revenue generation through robust data, systems, and processes both internally and with customers.

The team handles client liaison, sales analytics, production coordination, and customer satisfaction initiatives, requiring a bachelor’s degree and 1–3