Sales Manager (Inbound)

KMAce Towing; Pasig; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

12 Sick Leaves

12 Vacation Leaves

1 Birthday Leave

Statutory Benefits and Performance Ban

Job summary

KMAce Towing in Pasig is seeking a Sales Manager (Inbound Sales) to lead the inbound sales operations, drive conversion, and deliver exceptional customer service. You will oversee the Inbound Sales Team, shape sales strategies, monitor performance, and ensure inquiries are handled efficiently to hit revenue and satisfaction targets.

The role requires a Bachelor’s degree and 5+ years in sales/customer service with at least 2 years in leadership.

Qualifications

• Graduate with a Bachelor’s degree in Business Administration, Marketing, Management, Communications or related field.
• Minimum 5 years of sales, customer service, call center, or inbound sales ops experience, with at least 2 years in a supervisory/managerial role.
• Proven experience leading an inbound sales, customer service, or contact center team.
• Track record of achieving sales targets and improving conversion rates.
• Experience in towing, automotive, transportation, logistics, roadside, or service industry is a plus.
• Proficient in CRM systems, call management platforms, Microsoft Office, and Google Workspace.
• Willing to work flexible schedules including weekends/holidays.
• Strong organizational, planning, and problem-solving skills.
• Proven ability to coach teams to improve conversion and sales performance.
• Strong analytical skills to interpret sales metrics and call performance data.
• Excellent communication, negotiation, and conflict-resolution skills.

Responsibilities

• Oversee daily inbound sales operations to ensure prompt, professional, and efficient handling of inquiries.
• Monitor calls, messages, emails, and channels to maximize lead conversion and customer satisfaction.
• Develop strategies to improve inquiry handling, response time, and sales conversion.
• Lead, coach, and motivate the inbound sales team to meet targets and service standards.
• Monitor performance using KPIs like response time, conversion rate, sales volume, and customer satisfaction.
• Conduct coaching sessions, reviews, and training to improve team effectiveness.
• Handle escalated customer concerns and resolve service issues promptly.
• Identify opportunities to upsell/cross-sell services when appropriate.
• Coordinate with Operations to ensure smooth service delivery and customer satisfaction.

Skills

Inbound sales leadership

Coaching and training

KPIs tracking

CRM proficiency

Communication skills

Negotiation skills

Problem solving

Education

Bachelor’s degree in Business Administration/Marketing/Management/Communications

Tools

CRM systems

Call management platforms

Microsoft Office

Google Workspace

Job description

POSITION SUMMARY:

The Sales Manager (Inbound Sales) is responsible for leading the company's inbound sales operations by managing incoming customer inquiries, maximizing conversion rates, and ensuring exceptional customer service. The role oversees the Inbound Sales Team, develops sales strategies, monitors team performance, and ensures that every inquiry is handled efficiently to achieve revenue and customer satisfaction targets. The Sales Manager also identifies opportunities to improve sales processes, customer experience, and overall team productivity.

DUTIES AND RESPONSIBILITIES:

I. Inbound Sales Operations

• Oversee the daily operations of the Inbound Sales team to ensure prompt, professional, and efficient handling of customer inquiries.

• Monitor incoming calls, messages, emails, and other communication channels to maximize lead conversion and customer satisfaction.

• Develop Strategies to improve inquiry handling, response time, and sales conversion rates.

II. Sales Performance and Team Leadership

• Lead, Coach, and Motivate the Inbound Sales Team to achieve sales targets, and service standards.

• Monitor individual and team performance using key performance indicators (KPIs) such as response time, conversion rate, sales volume, and customer satisfaction.

• Conduct regular coaching sessions, performance reviews and sales training to improve team effectiveness.

III. Customer Experience and Sales Growth

• Handle escalated customer concerns and ensure timely resolution of service issues.

• Identify opportunities to upsell or cross-sell additional services where appropriate

• Coordinate with the Operations Team to ensure smooth service delivery and customer satisfaction.

QUALIFICATIONS:

• Graduate of any Bachelor’s Degree in Business Administration, Marketing, Management, Communications, or any related field

• At least 5 years of experience in sales, customer service, call center, or inbound sales operations, with a minimum of 2 years in a supervisory or managerial role.

• Proven experience leading an inbound sales, customer service, or contact center team.

• Demonstrated track record of achieving sales target and improving conversion rates.

• Experience in the towing, automotive, transportation, logistics, roadside assistance, or service industry is an advantage.

• Proficient in CRM systems, call management platforms, Microsoft Office, and Google Workspace

• Willing to work flexible schedules, including weekends or holidays, when business operations require.

• Strong organizational, planning, and problem-solving skills.

• Proven ability to coach teams to improve conversion rates and sales performance.

• Strong analytical skills with the ability to interpret sales metrics and call performance data.

• Excellent communication, negotiation, and conflict-resolution skills.

SCHEDULE AND WORK LOCATION:

Monday to Friday | 8AM to 6PM | 11 Teresita

BENEFITS:

• 12 Sick Leaves
• 12 Vacation Leaves
• 1 Birthday Leave
• Statutory Benefits and Performance Bonus