Sales Enablement & Support Specialist

8X8 PHILIPPINES, INC.; Manila; Hybrid; PHP 279,000 - 502,000; Full time

Job summary

8x8 Philippines is seeking a proactive Sales Support Specialist to join our Revenue Operations team in Manila. You will handle non-selling requests, log and track in the case management system, and coordinate with Billing, Order Desk, Renewals, Cancellations, and GRC/Legal to resolve inquiries.

You’ll collaborate across time zones, maintain records in Salesforce, and help improve workflows and self-service resources. Hybrid work with two in-office days per week in Philippine time.

Qualifications

• 1-3 years of experience in sales support or similar roles.
• Hands-on experience with Salesforce or a similar CRM.
• Strong written and verbal communication.
• Ability to manage many requests simultaneously.

Responsibilities

• Be the first contact for non-selling requests from Sales and log, prioritize, and track each one in the case management system.
• Review each request, gather the details needed, and route it to the right team, such as Billing, Order Desk, Renewals, Cancellations, or GRC/Legal.
• Follow up with partner teams and customers until the request is resolved, and keep records current along the way.
• Keep Account Managers, customers, and other stakeholders informed with clear, timely updates.
• Keep records accurate in Salesforce and other sales tools, and flag data issues you spot.
• Share routine reports on request volume, turnaround time, and recurring issues.
• Partner with Revenue Operations to improve workflows, processes, and tools as request volume grows.
• Build and maintain knowledge base articles, templates, and process documents that support self-service.
• Support special projects as needed, such as data clean-up, process rollouts, and issue resolution.

Skills

Sales support

CRM software

Attention to detail

Tools

Salesforce

Excel

Google Sheets

Job description

8x8 Philippines is seeking a proactive Sales Support Specialist to join our Revenue Operations team in Manila. You will handle non-selling requests, log and track in the case management system, and coordinate with Billing, Order Desk, Renewals, Cancellations, and GRC/Legal to resolve inquiries.

You’ll collaborate across time zones, maintain records in Salesforce, and help improve workflows and self-service resources. Hybrid work with two in-office days per week in Philippine time.