Sales & Customer Success Representative

Virtual Champs Global; Philippines; On-site; PHP 450,000 - 650,000; Full time

Job summary

Virtual Champs Global is seeking an experienced outbound sales professional to drive merchant adoption of our payment solutions. The role involves calling prospective customers, qualifying interest, and guiding non-technical users through app setup and verification.

You will manage follow-ups via SMS, WhatsApp, and email, track registrations in our CRM, and escalate issues to the core team as needed. This is a dynamic startup environment requiring strong organization and adaptability.

Qualifications

• 3–5 years in outbound sales, business development, onboarding, or combined sales-support roles.
• Excellent verbal and written English with engaging phone presence and clear tone.
• Ability to address objections, explain value propositions, and guide non-technical users through app setup.
• Familiarity with modern CRM platforms and messaging channels.

Responsibilities

• Outbound outreach to prospective customers to introduce payment solutions.
• Qualify interest, handle objections, and answer product/pricing questions.
• Follow up via SMS, WhatsApp, and email to progress warm leads.
• Onboard merchants through application and verification processes.
• Track account requests and registrations in internal platforms/CRM.
• Record all interactions and deal stages in CRM.
• Escalate issues to core support and monitor resolution.
• Deliver daily/weekly reports on call metrics and feedback.

Skills

Outbound sales

English communication

Problem solving

Organization

Adaptability

Tools

Salesforce

HubSpot

Zendesk

Slack

WhatsApp

Job description

Schedule:TUESDAY to THURSDAY ONLY at 4 PM - 12 AM PH TIME

Key Responsibilities

• Outbound Outreach: Conduct outbound calls to eligible prospective customers to introduce our payment solutions (Card Readers, Tap to Pay, and Expense Cards).

• Qualification & Sales Support: Qualify interest, overcome objections, and address fundamental product and pricing questions using approved materials.

• Lead Progression: Send timely follow-up communications via SMS, WhatsApp, and email, scheduling callbacks to progress warm leads through the pipeline.

• Customer Onboarding: Walk merchants step-by-step through the application and account activation process, ensuring all business and identity verification details are correctly submitted.

• Application Tracking: Submit, manage, and track account requests through internal client platforms and CRM tools, proactively following up on incomplete registrations.

• Data Management: Accurately record all phone interactions, activity outcomes, customer notes, and deal stages in the designated CRM.

• Issue Escalation: Identify and elevate technical, verification, or account-related roadblocks to the core support team, tracking issues through to resolution.

• Reporting & Insights: Deliver daily and weekly performance reports highlighting key call metrics, common objections, and recurring feedback to help shape future product and sales strategies.

Requirements & Qualifications

• Experience: 3-5 years in an outbound sales, business development, customer onboarding, or combined sales-and-support role (Fintech, SaaS, or Payment Processing experience is a strong plus).

• Communication Skills: Excellent verbal and written English communication skills with an engaging phone presence and clear tone.

• Problem-Solving: Strong ability to address customer objections, explain value propositions, and guide non-technical users through app setup.

• Tool Proficiency: Familiarity with modern CRM platforms (e.g., Salesforce, HubSpot, Zendesk), call management software, and messaging channels (Slack, WhatsApp, email, SMS).

• Organization: High attention to detail with the ability to manage a pipeline of leads and stay on top of daily follow-ups.

• Adaptability: Self-motivated mindset capable of thriving in a target-driven, fast-paced startup atmosphere