Sales & Customer Experience Specialist

Pop Mart; Manila, Hinoba-an; On-site; PHP 446,000 - 781,000; Full time

Job summary

POP MART in Manila is seeking a sales-driven role to support daily store operations, achieve personal and team sales targets, and deliver outstanding customer service.

You will mentor junior sales associates, share product knowledge on POP MART IPs like MOLLY, SKULLPANDA, DIMOO, and build lasting relationships with customers. Stay updated on products and promotions to reinforce POP MART's market position.

Responsibilities

• Lead by example in achieving personal and team sales targets.
• Use advanced sales techniques to drive revenue growth and increase conversion rates.
• Act as a mentor and coach to junior sales associates, providing guidance on product knowledge, selling strategies, and customer service.
• Provide excellent customer service by assisting with product selection, responding to inquiries, and resolving customer concerns.
• Build lasting relationships with customers, ensuring high levels of satisfaction and repeat business.
• Understand customer preferences and offer tailored solutions and recommendations to enhance their shopping experience.
• Maintain deep knowledge of the store's product offerings, including new arrivals, bestsellers, and promotions.
• Stay updated on industry trends and competitors to better serve customers and support the store's competitive positioning.
• Assist in daily store operations, including opening/closing procedures, cash handling, and inventory management.

Job description

POP MART in Manila is seeking a sales-driven role to support daily store operations, achieve personal and team sales targets, and deliver outstanding customer service.

You will mentor junior sales associates, share product knowledge on POP MART IPs like MOLLY, SKULLPANDA, DIMOO, and build lasting relationships with customers. Stay updated on products and promotions to reinforce POP MART's market position.