Sales Growth Lead & Customer Experience Coach

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 335,000; Full time

Job summary

POP MART is seeking a proactive Store Sales Associate to drive revenue and deliver exceptional customer service. You will lead by example to meet sales targets, coach junior staff, and build strong customer relationships.

Responsibilities include mastering product knowledge, handling cash and daily store operations, and staying ahead of industry trends to maintain POP MART's competitive edge.

Qualifications

• Experience in retail sales and target-driven environment.
• Ability to mentor junior staff.
• Strong communication and problem-solving skills.
• Knowledge of store operations including opening/closing, cash handling and inventory management.

Responsibilities

• Lead by example in achieving personal and team sales targets.
• Use advanced sales techniques to drive revenue growth and increase conversion rates.
• Act as a mentor and coach to junior sales associates, providing guidance on product knowledge, selling strategies, and customer service.
• Provide excellent customer service by assisting with product selection, responding to inquiries, and resolving customer concerns.
• Build lasting relationships with customers, ensuring high levels of satisfaction and repeat business.
• Understand customer preferences and offer tailored solutions and recommendations to enhance their shopping experience.
• Maintain deep knowledge of the store's product offerings, including new arrivals, bestsellers, and promotions.
• Stay updated on industry trends and competitors to better serve customers and support the store's competitive positioning.
• Assist in daily store operations, including opening/closing procedures, cash handling, and inventory management.

Skills

Sales targets

Sales techniques

Customer service

Mentoring

Product knowledge

Relationship building

Inventory management

Cash handling

Job description

POP MART is seeking a proactive Store Sales Associate to drive revenue and deliver exceptional customer service. You will lead by example to meet sales targets, coach junior staff, and build strong customer relationships.

Responsibilities include mastering product knowledge, handling cash and daily store operations, and staying ahead of industry trends to maintain POP MART's competitive edge.