Sales Associate - SM Cebu

CASAMIA FURNITURE CENTER, INC.; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

CASAMIA FURNITURE CENTER, INC. is seeking a customer-focused store associate to deliver an exceptional in-store experience. You will guide shoppers, provide product information, and help with checkout while upholding store standards and policies.

Responsibilities include stocking, organizing displays, assisting customers with selections, and maintaining a clean, friendly selling area. Fresh graduates are welcome, and strong communication helps you thrive in a fast-paced retail environment.

Qualifications

• Clear, courteous communication with customers and team members.
• Strong service orientation with the ability to listen, understand, and respond to customer needs.
• Willingness to learn products and translate product knowledge into helpful recommendations.

Responsibilities

• Follow and consistently comply with company policies, procedures, and store standards.
• Maintain product availability by replenishing stocks on display and coordinating stock concerns when needed.
• Arrange merchandise neatly and maintain a clean, organized, and customer-ready selling area.
• Guide customers to the appropriate payment counter and assist with the next steps of their purchase.
• Welcome and acknowledge customers promptly, warmly, and professionally.
• Understand customer needs and assist in selecting products based on style, color, size, function, and preference.
• Provide accurate and helpful product information to support confident purchase decisions.
• Build positive customer relationships through courteous, attentive, and efficient service.
• Handle customer concerns and complaints with patience, empathy, and a solution-focused approach.
• Support sales goals by identifying opportunities to recommend suitable products and encourage additional purchases.

Skills

Communication

Customer service

Product knowledge

Digital / MS Applications

Teamwork & Reliability

Education

Senior High School graduate

Job description

ROLE PURPOSE

To deliver an exceptional in-store customer experience while supporting sales through knowledgeable product guidance, attentive service, and efficient execution of store standards.

KEY ACCOUNTABILITIES

STORE OPERATIONS

• Follow and consistently comply with company policies, procedures, and store standards.
• Maintain product availability by replenishing stocks on display and coordinating stock concerns when needed.
• Arrange merchandise neatly and maintain a clean, organized, and customer-ready selling area.
• Guide customers to the appropriate payment counter and assist with the next steps of their purchase.

CUSTOMER EXPERIENCE & SALES

• Welcome and acknowledge customers promptly, warmly, and professionally.
• Understand customer needs and assist in selecting products based on style, color, size, function, and preference.
• Provide accurate and helpful product information to support confident purchase decisions.
• Build positive customer relationships through courteous, attentive, and efficient service.
• Handle customer concerns and complaints with patience, empathy, and a solution-focused approach.
• Support sales goals by identifying opportunities to recommend suitable products and encourage additional purchases.

TEAMWORK & SERVICE STANDARDS

• Work collaboratively with store colleagues to maintain smooth daily operations and a positive shopping experience.
• Demonstrate professionalism, reliability, and a customer-first mindset in all interactions.
• Represent the OUR HOME brand positively through appearance, behavior, communication, and service

SKILLS & COMPETENCIES

• Communication: Clear, confident, and courteous communication with customers and team members.
• Customer Service: Strong service orientation with the ability to listen, understand, and respond to customer needs.
• Product & Selling: Willingness to learn products and translate product knowledge into helpful recommendations.
• Digital / MS Applications: Basic working knowledge of Microsoft applications and digital tools used in store operations.
• Teamwork & Reliability: Able to work cooperatively, follow standards, and take ownership of assigned responsibilities.

JOB QUALIFICATIONS

• Atleast Senior HS graduate
• Preferably with sales, inventory management and customer service experience
• Fresh college graduates are welcome to apply
• Must have good communication skills and pleasing personality