Sales Associate - Mall of Asia

CASAMIA FURNITURE CENTER, INC.; Pasay; On-site; PHP 167,000 - 234,000; Full time

Job summary

CASAMIA FURNITURE CENTER, INC. is seeking a store associate to deliver an exceptional in-store customer experience while supporting sales with product guidance and attentive service. You will ensure store standards are met and product availability is maintained.

The role requires strong communication, customer service, and teamwork within a fast-paced retail environment. Fresh graduates are welcome; prior sales or stock experience is a plus. On-site work in Pasay, Metro Manila.

Qualifications

• Atleast Senior HS graduate.
• Preferably with sales, inventory management and customer service experience.
• Fresh college graduates are welcome to apply.
• Must have good communication skills and pleasing personality.

Responsibilities

• Follow and comply with company policies, procedures, and store standards.
• Maintain product availability by replenishing stocks on display and coordinating stock concerns when needed.
• Arrange merchandise neatly and maintain a clean, organized, and customer-ready selling area.
• Guide customers to the payment counter and assist with next steps of their purchase.
• Welcome and acknowledge customers promptly, warmly, and professionally.
• Understand customer needs and assist in selecting products based on style, color, size, function, and preference.
• Provide accurate and helpful product information to support confident purchase decisions.
• Build positive customer relationships through courteous, attentive, and efficient service.
• Handle customer concerns and complaints with patience, empathy, and a solution-focused approach.
• Support sales goals by identifying opportunities to recommend suitable products and encourage additional purchases.
• Work collaboratively with store colleagues to maintain smooth daily operations and a positive shopping experience.
• Demonstrate professionalism, reliability, and a customer-first mindset in all interactions.
• Represent the OUR HOME brand positively through appearance, behavior, communication, and service.

Skills

Communication

Customer Service

Product & Selling

Digital / MS Applications

Teamwork & Reliability

Education

Senior High School graduate

Job description

ROLE PURPOSE

To deliver an exceptional in-store customer experience while supporting sales through knowledgeable product guidance, attentive service, and efficient execution of store standards.

KEY ACCOUNTABILITIES

STORE OPERATIONS

• Follow and consistently comply with company policies, procedures, and store standards.
• Maintain product availability by replenishing stocks on display and coordinating stock concerns when needed.
• Arrange merchandise neatly and maintain a clean, organized, and customer-ready selling area.
• Guide customers to the appropriate payment counter and assist with the next steps of their purchase.

CUSTOMER EXPERIENCE & SALES

• Welcome and acknowledge customers promptly, warmly, and professionally.
• Understand customer needs and assist in selecting products based on style, color, size, function, and preference.
• Provide accurate and helpful product information to support confident purchase decisions.
• Build positive customer relationships through courteous, attentive, and efficient service.
• Handle customer concerns and complaints with patience, empathy, and a solution-focused approach.
• Support sales goals by identifying opportunities to recommend suitable products and encourage additional purchases.

TEAMWORK & SERVICE STANDARDS

• Work collaboratively with store colleagues to maintain smooth daily operations and a positive shopping experience.
• Demonstrate professionalism, reliability, and a customer-first mindset in all interactions.
• Represent the OUR HOME brand positively through appearance, behavior, communication, and service.

SKILLS & COMPETENCIES

• Communication: Clear, confident, and courteous communication with customers and team members.
• Customer Service: Strong service orientation with the ability to listen, understand, and respond to customer needs.
• Product & Selling: Willingness to learn products and translate product knowledge into helpful recommendations.
• Digital / MS Applications: Basic working knowledge of Microsoft applications and digital tools used in store operations.
• Teamwork & Reliability: Able to work cooperatively, follow standards, and take ownership of assigned responsibilities.

JOB QUALIFICATIONS

• Atleast Senior HS graduate
• Preferably with sales, inventory management and customer service experience
• Fresh college graduates are welcome to apply
• Must have good communication skills and pleasing personality