Sales Account Manager / Executive

City Garden Suites; Metro Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

City Garden Suites in Manila is seeking a Sales Executive to drive profitable room, function, and hotel business from assigned accounts and market segments. You will manage the full sales cycle—from prospecting and qualification to proposal, negotiation, conversion, account servicing, and after-sales follow-up.

You will maintain CRM records, develop qualified accounts across corporate, government, travel trade, groups, and MICE, and consistently meet revenue targets through proactive outreach

Qualifications

• College degree or equivalent in Hospitality, Tourism, Business, Marketing, or related field.
• Experience in hotel sales, account management, business development preferred.
• Knowledge of hotel sales segmentation and proposal preparation.
• Strong communication and relationship-building skills.

Responsibilities

• Maintain knowledge of hotel rooms, facilities, services, packages, promotions, rates, policies, and selling points.
• Understand assigned market segments, demand periods, competitor positioning, and trends.
• Develop and maintain a qualified account base for segments including corporate, government, travel trade, groups, and MICE.
• Prospect for new business through calls, client visits, referrals, networking, and market research.
• Prepare and send a minimum of three qualified proposals/quotations per working day.
• Achieve monthly, quarterly, and annual revenue and production targets.
• Build and maintain relationships with key decision makers and contacts.
• Maintain accurate account profiles and CRM data; respond promptly with proposals.

Skills

Communication

Relationship-building

Organization

Follow-through

Analytical skills

Education

College degree or equivalent in Hospitality or related field

Tools

CRM/Sales System

Hotel PMS knowledge

Job description

About the role

Responsible for generating profitable room, function, and other hotel business from assigned accounts and market segments. The role manages the full sales cycle—from prospecting and qualification to proposal, negotiation, conversion, account servicing, after-sales follow-up, and repeat business—while maintaining accurate account, pipeline, and production records.

Key responsibilities

• Maintain complete and current knowledge of hotel rooms, facilities, services, packages, promotions, rates, function capabilities, booking policies, and selling points.
• Understand assigned market segments, account behavior, demand periods, competitor positioning, and relevant market trends.
• Develop and maintain a qualified account base for assigned segments, including corporate, government, travel trade, groups, MICE, and other approved markets.
• Prospect for new business through calls, client visits, referrals, networking, sales blitzes, digital channels, and market research.
• Prepare and send a minimum of three (3) qualified proposals/quotations per working day, or the higher activity target set in the approved Sales Action Plan.
• Achieve assigned monthly, quarterly, and annual revenue and production targets, including room nights, average room rate (ARR/ADR), functions, and other applicable revenue goals.
>
• Build and maintain professional relationships with key decision makers, bookers, executives, secretaries, travel coordinators, and other relevant contacts.
• Conduct quality sales calls and account visits based on an approved weekly call plan, account potential, and required call frequency.
• Maintain accurate account profiles, contact details, negotiated terms, production history, preferences, and relevant relationship information in the approved Sales System/CRM.
• Respond promptly to qualified inquiries and issue complete, accurate, and commercially appropriate proposals within the established response standard.

About you

• College degree or equivalent relevant experience in Hospitality, Tourism, Business, Marketing, or a related field.
• Relevant hotel sales, account management, business development, or client-facing commercial experience preferred.
• Working knowledge of hotel sales segmentation, room and function selling, proposal preparation, negotiation, and account servicing.
• Strong communication, relationship-building, organization, follow-through, and basic analytical skills.
• Comfortable using email, spreadsheets, presentation tools, and hotel Sales System/CRM; knowledge of hotel PMS or related systems is an advantage.