SaaS Support Specialist: Customer Success & Tech Trainer

Stryker Corporation; Cebu City; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid Work Arrangement

Medical, Dental & Optical Benefits

Paid Time Off

Inclusive and Welcoming Environment

Work-Life Balance

Company-Paid Life Insurance Coverage

Job summary

Momentive Software is seeking a proactive support professional to build strong client relationships, learn a configurable member-management SaaS platform, and troubleshoot reported issues. You will train clients, provide case status reporting, and collaborate with the Product Development team to address bugs and improve the product.

Strong communication, teamwork, and multi-tasking are essential, with advantage for JavaScript experience.

Qualifications

• Relevant work experience preferred
• Strong technical skills with MS Word, PowerPoint, Excel, MS Outlook
• Experience with HTML and CSS
• Excellent communication skills (both verbal and written)
• Ability to work well in a team environment and collaborate with all levels of staff
• Capability to manage up and escalate as needed depending on the situation
• Prior experience supporting software applications desired
• Aptitude to multi-task and prioritize while staying organized and managing time effectively
• Capacity to handle difficult situations effectively in a fast-paced environment
• Ability to understand technical jargon and communicate it to clients who have limited technical knowledge
• Capability to think and act independently and apply critical thinking
• Excellent interpersonal skills, with a positive, friendly, and helpful attitude
• With troubleshooting software experience is an advantage
• With JavaScript experience is an advantage

Responsibilities

• Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service
• Learn the inner workings of a member-management SaaS platform
• Troubleshoot and resolve client reported issues
• Train clients on how to best use a highly configurable platform
• Provide reporting to clients on the status of support cases
• Work with the Product Development team to address bugs and advance the product

Skills

Communication

Teamwork

Multi-tasking

Time management

Troubleshooting

Education

None

Tools

MS Word

PowerPoint

Excel

MS Outlook

HTML

CSS

JavaScript

Job description

Momentive Software is seeking a proactive support professional to build strong client relationships, learn a configurable member-management SaaS platform, and troubleshoot reported issues. You will train clients, provide case status reporting, and collaborate with the Product Development team to address bugs and improve the product.

Strong communication, teamwork, and multi-tasking are essential, with advantage for JavaScript experience.