SaaS Support Engineer — Tech & SQL Specialist

Metacom Careers; Taguig; On-site; PHP 246,000 - 469,000; Full time

Job summary

Metacom Careers in Taguig, Philippines is seeking a technical support specialist to assist customers via phone, email, and chat, diagnose issues with software and hardware. You will document interactions in the ticketing system and work closely with product and engineering teams to resolve issues efficiently.

The role requires strong communication, comfort with SaaS applications, and the ability to handle multiple tickets while delivering high customer satisfaction in a fast-paced environment.

Qualifications

• Strong communication skills required for phone, email and chat.
• Familiarity with SaaS applications and software environments.
• Ability to handle multiple tickets while maintaining service levels.
• Commitment to delivering high customer satisfaction in a fast-paced setting.

Responsibilities

• Assist customers via phone, email, and chat.
• Document interactions in the ticketing system.
• Collaborate with product and engineering teams to resolve issues efficiently.

Skills

Strong communication

SaaS familiarity

Ticket handling

Tools

Ticketing system

Job description

Metacom Careers in Taguig, Philippines is seeking a technical support specialist to assist customers via phone, email, and chat, diagnose issues with software and hardware. You will document interactions in the ticketing system and work closely with product and engineering teams to resolve issues efficiently.

The role requires strong communication, comfort with SaaS applications, and the ability to handle multiple tickets while delivering high customer satisfaction in a fast-paced environment.