Tech Support Pro: SaaS & SQL Specialist

Metacom Careers; Taguig; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers is hiring for an on-site Technical Support Specialist in Taguig. The role requires 1–3 years of relevant experience and a Bachelor’s degree in Computer Science or IT.

You will assist customers via phone, email, and chat, diagnose issues in software and hardware, document interactions, and collaborate with teams to improve the product. Strong communication and SQL skills are essential.

Qualifications

• Bachelor’s degree in Computer Science, IT or related field.
• 1–3 years of relevant technical support experience.
• Excellent communication skills, proficiency in SQL and familiarity with SaaS applications.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software and hardware issues.
• Document and track customer interactions in the support ticketing system.
• Collaborate with other teams to enhance the user experience and resolve complex issues.
• Educate customers on product features and provide training as necessary.

Skills

SQL

SaaS familiarity

Education

Bachelor's degree in Computer Science or Information Technology

Job description

Metacom Careers is hiring for an on-site Technical Support Specialist in Taguig. The role requires 1–3 years of relevant experience and a Bachelor’s degree in Computer Science or IT.

You will assist customers via phone, email, and chat, diagnose issues in software and hardware, document interactions, and collaborate with teams to improve the product. Strong communication and SQL skills are essential.